Manage Unit
How to Reset Mobile ID
This article serves to guide admins to assist users to reset their mobile ID, in an event where users are unable to receive their 4 Digit Activation Code when logging into a new device. 1. Under Community, click on Mobile ID 2. Select Residents and ...
How to Send Activation Codes to Residents
1. Select Manage Unit under Community. 2. Click on Pending Activation. 3. Filter by units. 4. Select the units you wish to resend to. 5. Click Send Login Credential (Do Not Click More than Once as it will then send multiple emails).
How to add a unit number / remove a unit number for selected building/street in Manage Unit
This article aims to teach users how to add and remove units from a block or street. Example: In the screenshot below, Block A has eight units in level 1, but the admin wants to add one more unit (A-1-09) on this level. Process Refer to the ...
Error “Email Already Exist” Explained for i-Neighbour
This article shows the user what to do when they try to change an email address, name, phone number, account code for a particular unit but when they click the “Save” button, the error “Email already exists” appears. This happens because the email ...
How To Enable Share Neighbourhood Guard House Account
Link multiple neighbourhoods together who are sharing the same guard house using just one Master Account. This makes it easier for security guards to manage all the visitors from these different neighbourhoods. Process In this article, we will use 2 ...
How To Reset Owner Password in iNeighbour
This article will show you how the admin can reset the password on behalf of the owner. Steps 1 1) Click Community > Manage Unit 2) Click on the view button to open up the selected building 3) Click the unit unit number to reset password 4) Click ...
How to Change Owner Occupancy Status
This guide aims to teach users how to change occupancy status for units. Occupancy status is essential for determining who can be added to units, such as Family members or Rental Tenants. Process 1. From ‘Administrator login’ go-to Community > Manage ...
How to Add Unit Owner (Import From Excel file)
This article will be guiding on the steps of importing the owner details directly from an Excel file into the i-Neighbour Web. However, this import option is ONLY available for units/houses with the status "Unsold". Process 1. Click Community > ...
How to Change Unit Owner
This article will be presenting the steps to change the unit owner after the house/unit is sold or changed to another name/party. The same steps can also be applied in the case that the Admin has added the owner details wrongly during the initial ...
How to Add Unit Owner Individually in i-Neighbour
An admin can carry out the steps easily when they need to add in only 1 or 2 units. However, when it involves more than 10 units, we do recommend importing by using the Excel file. This will speed up the process rather than to add in individually. ...
How To Invite Tenant Into i-Neighbour Web
In the i-Neighbour Web, management is the supervisor who keeps every owner in residence. Management can add the primary tenant (first tenant) and some other tenants (if he or she leases the house to several people). This document describes the ...
How To Invite Owner/Family Members Into i-Neighbour Web
In the i-Neighbour Web, management is the supervisor who keeps every owner in residence. Management can invite owners' family members to use the i-Neighbour application. For example, management can invite people who live in the same unit to use the ...
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