This article serves to guide admins to assist users to reset their mobile ID, in an event where users are unable to receive their 4 Digit Activation Code when logging into a new device.
1. Under Community, click on Mobile ID
2. Select Residents and search for the correct Login email, then click on Reset.
![](https://support.timeteccloud.com/galleryDocuments/edbsn65dde4472e6dc19bf707d4568b67a5af5f7e207064cf4141a639dbc748bffacdcadd5002b93a6174bf3a39fcb10280fb?inline=true)