Invoice Not Appearing in i-Neighbour App – Troubleshooting Guide

Invoice Not Appearing in i-Neighbour App – Troubleshooting Guide

Que: Why is the Owner Unable to View Invoice in E-Billing?


✅ 1. Check Billing Sharing Settings

🔍 Verify Login Role

●      Ask the user whether they logged in using the Owner's account or a Family Member/Tenant account.



●      If logged in as a Family Member/Tenant, the invoice may not be visible unless bill sharing is enabled. Refer to the guide below to enable bill sharing.

 

✅ 2. Check the Account Code in Manage Unit

●      Go to: Community > Manage Unit > Select Unit
​

●      Make sure the Account Code is filled in correctly.
​

●      The Account Code is essential to sync data between i-Neighbour and i-Account.
●      Ensure that the Account Code in both systems matches exactly.
​
 

✅ 3. Check Invoice Upload Status in i-Account 

●      After creating a Batch Invoice or Direct Invoice in i-Account, it must be uploaded to make it visible in the i-Neighbour App.


📥 How to Upload Invoice:

Option 1:
  Go to: Property > Invoice > Batch Invoice
  → Click the Upload icon next to the invoice.

Option 2:
  Go to: Accounting > Inquiries > Customer Transaction Inquiry
  → Click the Upload icon for the invoice.

⚠️ If the Upload icon is still visible, it means the invoice has not yet been sent to the app.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.


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