i-Account & i-Neighbour Integration Guide

i-Account & i-Neighbour Integration Guide

i-Neighbour and i-Account are two separate applications, but the integration between these two systems enables certain debtor information such as billing and payment to be synchronised.

After you generate residents' invoices, receipts and statements in i-Account, you can upload these to i-Neighbour > E-Billing module. Residents can then login to the i-Neighbour app > E-Billing to check latest account balances and download their invoices, receipts and statements. Furthermore, if there is a subscription to payment gateway services, residents can also pay their bills through the app and the system will auto-generate receipts in i-Account.

Below is the summary table for the documents that have integration between i-Neighbour and i-Account.

Summary Table

How to Upload Invoice

a. Batch Invoice / Late Payment Interest Invoice
1. Batch Invoice - Click Upload (↑) icon. Once invoices are uploaded to i-Neighbour, the (↑) icon will be hidden in the listing. 
Additional note: The same upload function is also applicable in the Late Payment Interest page. 

b. Direct Sales Invoice
1.  Direct Sales Invoice - At the invoice entry page, “Upload Invoice” checkbox is unticked by default. Tick the checkbox to upload the invoice to i-Neighbour once you click "Place Invoice".

2. If you do not choose to upload immediately during invoice entry, you can still upload the previous invoices that have already been issued. Go to Accounting > Sales > Inquiries > Customer Transaction Inquiry and click on the Upload (↑) icon (The upload icon is only displayed for invoices that have not been uploaded to i-Neighbour yet; it will be hidden if successfully uploaded).

c. Admin & User Login View
1. Admin web login - View at E-Billing > Invoices.

2. Email to User - Email is sent to the owner/resident with invoice details and download link (pdf).

3. User web login - View at My Account > E-Billing > Invoice & Payment.

How to Upload Official Receipt
a. Upload During Customer Payment Entry
1. Customer Payments - When entering receipts, the checkbox for “Upload Invoice and Payment” is ticked by default (compulsory upload). Once user clicks the “Add Payment” button, the receipt will be uploaded to i-Neighbour.

Additional note: The receipt document is only uploaded to i-Neighbour if it is allocated to at least 1 invoice.

2. Payment details are synced to i-Neighbour.

b. Admin & User Login View
1. Admin web login- View at E-Billing > Invoices > Payment Received.

2. User web login - View at My Account > E-Billing > Payment History.

3. User app login- View at E-Billing. Status for the invoice will change to Paid once the payment is updated. Click on the receipt number to view/download the receipt (pdf).

c. Allocate Customer Payments or Credit Notes
1. If the receipt was not uploaded to i-Neighbour during the initial customer payment entry, it will be uploaded during allocation. Go to Sales > Transaction > Allocate Customer Payments or Credit Notes page.

Additional note: The upload function applies to all credit documents (customer payment, credit note, credit journal entry) allocated to invoices.

2. Select the Owner. Click Allocate icon.

3. On the Allocation page, the “Upload Invoice and Payment” checkbox is ticked (compulsory upload). Allocate the payment to invoices at "This Allocation" column, then click the “Process” button. The system will upload the receipt to i-Neighbour.

4. Admin can check the invoice status and payment details inside i-Neighbour > E-Billing module. 

How to Upload Account Statement
1. Login to i-Account and go to Property > Invoice > Account Statements. Click on the Upload (↑) icon to upload the generated Statement of Account into i-Neighbour. 

2. Admin web login- View at E-Billing > Account Statement.

3. User web login- View at My Account > E-Billing > Account Statement.

4. User app login- View at More > Billing Info > Account Statements.

How to Upload Statement Cum Invoice (SCI)
1. Login to i-Account and go to Property > Invoice > SCI Batch Invoice. Click on the upload icon (↑) to upload SCI into i-Neighbour. The upload icon will be hidden once you have uploaded the batch. 

2. Admin web login- View at E-Billing > Statement Cum Invoices

3. User app login- View at E-Billing > Statement Cum Invoice. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@fingertec.com, we will update it as soon as possible.

    • Related Articles

    • How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account

      This article teaches users how to invite your family members/tenants into i-Neighbour App and activate an account. Steps and Procedures 1. Launch the i-Neighbour App. Click on the links below to download your corresponding i-Neighbour App: a) ...
    • How to View Online Payment Receipts in i-Neighbour & i-Account

      Introduction Currently, some i-Neighbour communities are also subscribed to the i-Account accounting system and a payment gateway service such as iPay88 or RazerPay. The integration of i-Account and iPay88 (or RazerPay) with i-Neighbour provides ...
    • i-Account - How to Add or Remove Admin

      Introduction i-Neighbour and i-Account are two separate systems that have been integrated to enable the synchronization of billing and payment data. As a result of the integration, access management for i-Account is also controlled through ...
    • How to Reset I-Neighbour Account Password

      This article shows users how to change their account password. Process Below are the steps to reset password in Mobile Apps and Web: MOBILE APP 1. Open your i-Neighbour App, press “Forgot” 2. Insert your email address and verification code, then ...
    • How to download and activate i-Neighbour account (Mobile application)

      This article aims to teach users how to activate their i-Neighbiour account with their mobile application. Process 1. Download i-Neighbour mobile application from Google Playstore or Apple App Store 2. Check your mailbox for the i-Neighbour account ...