FPX B2B Payment Method & Handling “Pending” Status – Remove Pending
Purpose
Users making payments through the i-Neighbour app (E-Billing) may encounter a 'Pending Bank Approval' message when using the Fiuu payment gateway. This occurs because a previous transaction initiated via the FPX B2B method (business or corporate banking) is still pending approval or awaiting expiration.
For more details about FPX B2B payment and how “Pending” status works, please refer to this article:
However, if the user or resident confirms that they selected the wrong payment channel, the management/admin can cancel the pending payment or bypass the pending status to attempt the payment again.
Sample Screenshot - Invoice Payment "Pending" Status
How Admins Can Remove Pending Transaction Status
1. Navigate to: E-Billing > Invoices.
2. Click Payment Received.
3. Click the Pending button to view all transactions with a pending payment gateway status.
4. Select the pending transaction and click X to remove the pending status.
5. Click Ok to proceed.
6. The system will display a success message, and the pending payment will be removed from the list. The invoice status is updated, and the user can retry the payment using the correct method.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
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