Fiuu Payment Gateway – FPX B2B Payment Method & "Pending" Status
Fiuu Payment Gateway - FPX B2B Payment Method Notification & "Pending" Status
Users making payments through the i-Neighbour app (E-Billing) may encounter the following messages when making a payment through the Fiuu payment gateway.
FPX Payment Gateway Selection Notification
What Users Need to Know
This message explains the difference between the two FPX payment methods available for residents or payers:
- For Individual/Personal Banking: Please use the standard FPX payment method.
- For Corporate/Company Banking: Please use the FPX B2B (Business to Business) payment method.
Important Warning: FPX is designated for Individual Banking. Using the FPX B2B option with a Personal Account, or cancelling a transaction initiated using FPX B2B payment method, may cause your payment status to be pending for up to 7 days. This is because the FPX B2B method is specifically designed to allow up to 7 days for the required corporate maker/approver authorization process.1. Sample Screenshot - FPX
Labelled as "Online Banking"
2. Sample Screenshot - FPX B2B
Labelled as "Online Banking (B2B)"
3. Sample Screenshot - Invoice Payment "Pending" Status
"Pending" Status - Invoice Selection is Disabled
- You cannot select this invoice for a new payment at this time. This is because a previous transaction initiated using the FPX B2B method is currently pending approval or awaiting expiration. You will be able to make a new payment attempt once the pending status is cleared or automatically expires after 7 days.
Notification
Solution: What you can do next
User may:
1. Wait for the previous transaction's pending status to automatically clear. This will happen after the corporate authorization window expires in 7 days.
2. After 7 days, attempt the payment again using the correct FPX (Personal) option.
3. Alternatively, choose to make payment using a method outside of the in-app payment gateway (e.g., via bank transfer).
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
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