I-Neighbour Invoice Payment Error: Inability to Select Due to Greyed Out Checkbox and "Pending" Status

i-Neighbour Invoice Payment Error: Inability to Select Due to Greyed Out Checkbox and "Pending" Status

i-Neighbour Invoice Payment: Inability to Select Due to Greyed Out Checkbox and "Pending" Status (Pay Now Disabled)

i-Neighbour users attempting to initiate an E-Billing payment may encounter an issue where the invoice checkbox is greyed out and the invoice is marked as "Pending".

Consequently, the "Pay Now" button remains inactive (greyed out) since no invoice has been selected. This status prevents the user from proceeding to the external payment gateway (Fiuu or iPay88) to complete the transaction.

Sample Error on the Invoice Payment Screen


Cause: Why is my invoice marked "Pending"?

The invoice is temporarily marked as Pending because:

  1. A previous payment attempt was initiated but did not complete successfully.
  2. The most common scenario for this is selecting a miscellaneous payment channel (e.g., FPX) and then interrupting the session before completion, such as by killing the app, navigating to a different screen, or pressing the device's back button—without formally canceling the transaction within the payment gateway.
  3. The system maintains the Pending status while it waits for a definitive Success or Failed status response from the payment gateway (like Fiuu). This safeguard prevents you from accidentally making a double payment.

Solution: What you can do next

1. Tap the greyed-out invoice selection checkbox to verify issue and check the instruction message.





2. The hold is temporary and based on a fixed timeout to resolve the incomplete transaction:
  1. Wait for 15 Minutes: The system is designed to remove the Pending status within a maximum of 15 minutes after the interruption. During this period, the system is contacting the payment provider to confirm the final transaction status (either Success or Failed). Once the status is confirmed and updated (usually to Failed), the invoice is released for a new payment attempt.
  2. Refresh: After the 15-minute hold period has passed, please exit and re-open the Invoice Payment screen to refresh the status. The invoice should now be selectable. You can now proceed to make the payment again.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.