How to Upload and View Payment Attachment

Introduction

The Payment Attachment feature in E-Billing allows residents who made payments outside the Fiuu payment gateway in the i-Neighbour app to upload their payment slips for management’s reference. 

Important Note:

The invoice will only be marked as “Paid” once management verifies the payment and manually issues the official receipt in the system.

How Owners Can Upload and View Payment Attachment

1. Go to E-Billing.

2. Select the applicable invoice.

3. Tap Upload File.

4. Choose the method to add the attachment:

• Take a photo, or

• Select an existing file from your device.

5. Once the attachment is uploaded successfully, it will appear under the Attachment section on the same page.

6. The invoice status will only change to Paid after:

• Management verifies the payment, and

• Issues the official receipt by manually entering it in the system.

Management Guide – How to Check Payment Attachment in i-Neighbour

1. Go to E-Billing > Invoices page.

2. In the “Summarized By” filter, select Invoices (with attachment).

1. Set an extended Date Range for the invoice dates (e.g., 1 Jan 2024 to 31 Jul 2025).

Note: Invoices (with attachment) with invoice dates outside the selected range will not be displayed in the listing.

3. Next, refer to the “Attachment” column to view the attachment icons and date. Click the attachment (paper clip) icon to open the file.

4. Review the payment slip and/or verify against your bank account records. Once confirmed as a valid payment, log in to i-Account to issue the official receipt (enter Customer Payment).

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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