TimeTec Parking Bank Card Payment Error Codes – Reference Guide

TimeTec Parking Bank Card Payment Error Codes – Reference Guide

Introduction

In any cashless parking system, bank card payment transactions must go through multiple checkpoints, from the kiosk or device, to the TimeTec Parking system, and finally to the bank host. While most transactions are processed successfully, sometimes errors can occur due to technical, network, or data-related issues.

To help operators and support teams quickly identify and resolve such issues, the system provides error codes. Each code represents a specific type of failure, allowing staff to understand what went wrong and take the right corrective action.

Why Error Codes Are Important
      1. Faster Troubleshooting: Error codes help pinpoint the root cause without guesswork.
      2. Clear Communication: Staff can report accurate details when escalating issues to technical support or the bank.
      3. Better Customer Service: By understanding the code, staff can explain to customers why their transaction failed and suggest what to do next (e.g., retry, use another card, or wait for host response).
      4. System Monitoring: Error logs help the technical team analyze recurring issues and improve system stability.


Process
Error codes are not just technical messages, they are essential tools for smooth operations and efficient support. By knowing what each code means, staff can respond faster, keep traffic flowing, and provide customers with clear explanations during payment issues.

Category

Code (Hex)

Description

 

0

Success / Approved

Processing

D0

Generic Request Data Error

Processing

D1

Invalid Device (Unregistered MAC, Non-active MAC)

Processing

D2

Invalid Merchant (No MID/TID) or TID in used (Reversal in progress, etc)

Processing

D6

Zero Amount or less than Minimum Amount

Processing

D8

Exceed Max Amount

 

F0

Timeout

 

F1

Bank Host Timeout

 

F2

Delay Timeout

Category

Code (Hex)

Description

 

0

Success / Approved

Bank ISO8583

1

Refer to Card Issuer

Bank ISO8583

2

Refer to Issuer’s Special Conditions

Bank ISO8583

3

Invalid Merchant ID

Bank ISO8583

4

Pick Up Card

Bank ISO8583

5

Do Not Honor

Bank ISO8583

6

Error

Bank ISO8583

7

Pick Up Card, Special Conditions

Bank ISO8583

8

Honor with Identification

Bank ISO8583

9

Request in Progress

Bank ISO8583

10

Partial Amount Approved

Bank ISO8583

11

Approved VIP

Bank ISO8583

12

Invalid Transaction

Bank ISO8583

13

Invalid Amount

Bank ISO8583

14

Invalid Card Number

Bank ISO8583

15

No Such Issuer

Bank ISO8583

16

Approved, Update Track 3

Bank ISO8583

17

Customer Cancellation

Bank ISO8583

18

Customer Dispute

Bank ISO8583

19

Re-enter Transaction

Bank ISO8583

20

Invalid Response

Bank ISO8583

21

No Action Taken

Bank ISO8583

22

Suspected Malfunction

Bank ISO8583

23

Unacceptable Transaction Fee

Bank ISO8583

24

File Update not Supported by Receiver

Bank ISO8583

25

Unable to Locate Record on File

Bank ISO8583

26

Duplicate File Update Record, old record replaced

Bank ISO8583

27

File Update Field Edit Error

Bank ISO8583

28

File Update File Locked Out

Bank ISO8583

29

File Update not Successful, contact acquirer

Bank ISO8583

30

Format Error

Bank ISO8583

31

Bank not Supported by Switch

Bank ISO8583

32

Completed Partially

Bank ISO8583

33

Expired Card - Pick Up

Bank ISO8583

34

Suspected Fraud - Pick Up

Bank ISO8583

35

Contact Acquirer - Pick Up

Bank ISO8583

36

Restricted Card - Pick Up

Bank ISO8583

37

Call Acquirer Security - Pick Up

Bank ISO8583

38

Allowable PIN Tries Exceeded

Bank ISO8583

39

No Credit Account

Bank ISO8583

40

Requested Function Not Supported

Bank ISO8583

41

Lost Card - Pick Up

Bank ISO8583

42

No Universal Amount

Bank ISO8583

43

Stolen Card - Pick Up

Bank ISO8583

44

No Investment Account

Bank ISO8583

45

Settlement Success

Bank ISO8583

46

Contactless Limit

Bank ISO8583

47

Cancel Success

Bank ISO8583

48

Cancel Fail

Bank ISO8583

49

No Transaction Reference Number

Bank ISO8583

50

Online PIN requested by the Issuer

Bank ISO8583

51

Not sufficient funds

Bank ISO8583

52

No Chequing Account

Bank ISO8583

53

No Savings Account

Bank ISO8583

54

Expired Card

Bank ISO8583

55

Incorrect PIN

Bank ISO8583

56

No Card Record

Bank ISO8583

57

Transaction Not Permitted to Cardholder

Bank ISO8583

58

Transaction not permitted to terminal

Bank ISO8583

59

Suspected Fraud

Bank ISO8583

60

Card Acceptor Contact Acquirer

Bank ISO8583

61

Exceeds Withdrawal Amount Limits

Bank ISO8583

62

Restricted Card

Bank ISO8583

63

Security Violation

Bank ISO8583

64

Original Amount Incorrect

Bank ISO8583

65

Exceeds Withdrawal Frequency Limit

Bank ISO8583

66

Call Acquirer Security Department

Bank ISO8583

67

Hard Capture - Pick Up Card at ATM

Bank ISO8583

68

Response Received Too Late

Bank ISO8583

70

Settlement amount cannot exceed authorized amount

Bank ISO8583

71

Inquiry Record Not Exist

Bank ISO8583

75

Allowable PIN Tries Exceeded

Bank ISO8583

76

Invalid Credit Card Format

Bank ISO8583

77

Invalid Expiry Date Format

Bank ISO8583

78

Invalid Three Digits Format

Bank ISO8583

80

User Cancellation by closing internet browser

Bank ISO8583

81

Unable to authenticate cardholder

Bank ISO8583

86

ATM Malfunction

Bank ISO8583

87

No Envelope Inserted

Bank ISO8583

88

Unable to Dispense

Bank ISO8583

89

Administration Error

Bank ISO8583

90

Cut-off in Progress

Bank ISO8583

91

Issuer or switch is inoperative

Bank ISO8583

92

Financial Institution not Found

Bank ISO8583

93

Transaction Cannot be Completed

Bank ISO8583

94

Duplicate Transmission

Bank ISO8583

95

Reconcile Error

Bank ISO8583

96

System malfunction

Bank ISO8583

97

Reconciliation Totals Reset

Bank ISO8583

98

MAC Error


    • Related Articles

    • Operator’s Guide: Handling Common Issues in TimeTec Parking System

      Introduction The TimeTec Parking System is built to deliver a smooth, automated parking experience for both drivers and operators. However, certain issues may occasionally arise during daily operations. This guide provides quick troubleshooting steps ...

    • All Payment Methods Supported by TimeTec Parking Explained

      Introduction The TimeTec Parking System is designed to provide flexibility and convenience to both car park operators and users. One of its key strengths is the wide range of payment methods it supports, allowing users to pay for parking easily ...

    • Timetec Parking System Report Explained

      Introduction The TimeTec Parking System Report provides a detailed analysis of parking operations, offering valuable insights into usage patterns, revenue generation, and overall performance. Below is a comprehensive list of reports that can be ...

    • E-Invoice feature in Timetec Parking

      Introduction E-Invoicing has been seamlessly integrated into Malaysia's tax system, revolutionizing the way businesses operate in the country. By moving away from traditional paper-based or electronic documents, the adoption of centralized Continuous ...

    • TimeTec Parking Season Pass Renewal Guide: Step-by-Step Instruction

      INTRODUCTION Renewing your season pass ensures uninterrupted access to your designated parking space without the hassle of reapplying. This guide will walk you through the step-by-step process to renew your pass quickly and efficiently. Whether your ...