Step-by-Step Instructions for Restarting the TPK (TimeTec Parking Kiosk)

Introduction

Restarting the kiosk is sometimes necessary to maintain smooth and reliable operations. Over time, the system may experience temporary issues such as:

 - Slow performance

 - Frozen or unresponsive screens

 - Card readers not responding

 - Display or application errors

A proper restart helps refresh the system, clear minor glitches, and reset internal processes, ensuring that the kiosk continues to function effectively for customer use.

Process

1. Check for Activity

Ensure that no customers are currently using the kiosk before performing any restart or maintenance. Inform nearby users that the kiosk will be restarted and politely request their cooperation to refrain from using it until the process is complete.

2. Locate the Power On/Off MCB

Find the locked access door at the back of the kiosk, which provides entry to the internal panel. Unlock and carefully open the door using the provided key. At the bottom of the panel, identify the MCB switch (main power control).

            

3. Power Off

Confirm your hands are dry before touching any electrical components. Push the MCB switch down to the OFF position until you hear a click. Ensure the indicator lights and kiosk system have completely powered down. Wait at least 30 seconds to allow internal components to discharge safely.

4. Power On

With dry hands, push the MCB switch up to the ON position until you hear a click. Check that the indicator lights or display show the system powering up. Wait a few minutes for the kiosk to fully boot and display the TimeTec application on reader screen. Perform a quick test to confirm the system is operational.

5. System Check

Ensure the screen are responsive. Test the card and reader by tapping a card. Verify that the transaction is processed correctly and the barrier gate responds. Confirm that card readers are functioning properly.

6. Report Issues (If Any)

If problems persist after restarting, such as:

 - Reader offline

 - Card not recognized

 - Barrier gate not opening

Report the issue immediately in the TimeTec Parking support group or notify the support team for further assistance.

• Related Articles

• Operator’s Guide: Handling Common Issues in TimeTec Parking System

  Introduction The TimeTec Parking System is built to deliver a smooth, automated parking experience for both drivers and operators. However, certain issues may occasionally arise during daily operations. This guide provides quick troubleshooting steps ...

• How to Manage TimeTec Parking Kiosk, TPK- 1 in TimeTec Parking System

  Introduction TimeTec Parking accepts all types of cashless payment methods, from the Touch 'n Go cards, the most popular and dominating 90% of parking cashless payment methods in Malaysia, to credit and debit cards and e-Wallets by QR Code scanning. ...

• TimeTec Parking Season Pass Renewal Guide: Step-by-Step Instruction

  INTRODUCTION Renewing your season pass ensures uninterrupted access to your designated parking space without the hassle of reapplying. This guide will walk you through the step-by-step process to renew your pass quickly and efficiently. Whether your ...

• Step-by-Step Guide: Configuring Free Access Pass in Timetec Parking (LPR Mode)

  Timetec Parking is a state-of-the-art parking management system designed to streamline and centralize parking operations. Its cloud-based system offers operators and customers a more efficient and enhanced user experience, reducing operating and ...

• How to Check Parking Payment Records in TNG eWallet app (Step-by-Step Guide)

  Introduction Parking in Malaysia has become significantly easier thanks to cashless payment solutions. One such system widely deployed across malls, office towers, and commercial complexes is the Timetec Parking System, which fully supports Touch 'n ...