i-Neighbour E-Billing Invoice Payment: Error Message: “Payment Session Interrupted”

i-Neighbour E-Billing Invoice Payment: Error Message: “Payment Session Interrupted”

Payment Gateway Error "Payment Session Interrupted”

Users of the i-Neighbour app (E-Billing) may encounter the error below when proceeding through the payment gateway (Fiuu or iPay88) screen.


Sample Error Message


Cause

This error occurs when the payment session between the i-Neighbour app and the iPay88/ Fiuu payment gateway is disrupted. Common reasons include:

  1. User exits or refreshes the payment page before completing the transaction.
  2. Slow or unstable internet connection.
  3. Session timeout due to inactivity.
  4. App is closed or moved to the background for too long.
  5. Payment gateway fails to receive complete data from the app.

Solution

1. Users can try to:

  1. Ensure they have a stable internet connection (Wi-Fi or strong mobile data).
  2. Do not close or switch apps while the payment process is ongoing.
  3. Retry the payment by returning to E-Billing > Invoice > Pay Now.
  4. If the error repeats, clear app cache or restart the i-Neighbour app.
  5. If the session still fails, kindly email to i-Neighbour support (support@i-neighbour.com) with screenshots and the transaction details for further checking. Please provide the details below in the email:
                  Name:
                  Email:
                  Unit Number:
                  Residence / Property Name:
                  Transaction ID:
                  Payment Method / Payment Channel Selected:      e.g. FPX/ Card / E-Wallet
                  Bank Selected (if applicable):                                     e.g. Maybank2U
                  E-Wallet Selected (if applicable):                               e.g. Touch 'n Go / Boost etc.                 


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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