i-Neighbour E-Billing Invoice Payment: Troubleshoot Issue User Unable to Pay

i-Neighbour E-Billing Invoice Payment: Troubleshoot Issue User Unable to Pay

i-Neighbour E-Billing Invoice Payment: Troubleshoot Issue User Unable to Pay

i-Neighbour users attempting to initiate an E-Billing payment may encounter one of the error messages shown below when making payment on the Fiuu/ iPay88 payment page.


Sample Error Message: "Buyer Session Timeout At Confirmation Page"


Sample Error Message: "Transaction failed. Please contact the Management office for further assistance."




Cause: Require Investigation
The error messages above from the payment gateway indicates that the transaction could not be completed. The reason for the failure may not be displayed to users due to security and privacy protocols.

The failure could be due to several reasons, including:
  1. User stayed too long on the confirmation page without clicking Confirm / Pay.
  2. User was redirected but didn’t complete the final step in time.
  3. Internet connection slowed down, causing the session timer to expire.
  4. User switched apps or minimized the browser/app too long.
  5. The payment gateway closed the session after inactivity.
  6. A temporary bank issue.
  7. Incorrect payment details.
  8. A network timeout.
  9. A block from the card issuer.
To identify the exact cause, the Management Office can check the specific transaction records in the payment gateway's merchant portal.

What you need to do next (Payers/ Residents)

1. User can try to make payment again.

2. Do not leave the payment screen idle.

3. Complete login and confirmation steps promptly.

4. Avoid switching apps or letting the phone screen lock during payment.

5. Complete each payment step promptly to avoid timeout.

6. Ensure your bank app/e-wallet app is updated to the latest version.

7. Enable notifications for your bank app (needed for SecureTAC / Secure2u / SecureSign).

8. Ensure your phone’s date and time are set to Automatic (important for bank security).

9. If using FPX, choose the correct bank and ensure your online banking is active.

10. If using card payment, ensure the card is enabled for online transactions.

11. If using an e-wallet, ensure there is sufficient balance or account is verified.

If the session still fails, please email both the Management Office & i-Neighbour Support (support@i-neighbour.com) with screenshots and the transaction details for further checking. Please provide the details below in the email:

                  Name:
                  Email:
                  Unit Number:
                  Residence / Property Name:
                  Transaction ID (if available):
                  Payment Method / Payment Channel Selected: e.g. FPX/ Card / E-Wallet
                  Bank Selected (if applicable): e.g. Maybank2U
                  E-Wallet Selected (if applicable): e.g. Touch 'n Go / Boost etc. 
                  Additional Error Description (if applicable): Please provide any relevant details:

  1. Error message displayed on the payment gateway page.
  2. Whether you managed to log in to your bank account.
  3. Whether you received any OTP/Secure TAC Approval notification from your bank app or e-wallet app.
  4. Whether you entered the correct PIN or successfully authorised the payment.
  5. Whether the bank / e-wallet app showed a successful payment authorisation.
  6. Whether you were redirected back to the i-Neighbour payment confirmation page.
  7. Whether the payment page refreshed, froze, or closed unexpectedly.
  8. Whether you attempted multiple times or used different payment channels.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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