E-Invoice Adjustment: Issuing Credit Notes in TimeTec Parking

E-Invoice Adjustment: Issuing Credit Notes in TimeTec Parking




Introduction
In daily parking operations, there may be situations where an issued invoice needs to be adjusted or corrected. This is where a Credit Note becomes essential. With the implementation of e-Invoicing, issuing a Credit Note must follow proper digital procedures to ensure compliance and accurate financial records. This guide explains when and how to issue a Credit Note in the TimeTec Parking system.

You should issue a Credit Note in the following scenarios:
      - Overcharged parking fees
      - Refunds due to system or operational errors
      - Incorrect vehicle or customer details
      - Season pass wrongly billed

**Important Notes Before Issuing, ensure:
      - e-Invoice successfully submitted and validated after 72 hours.
      - The reason for adjustment is clearly identified
      - Supporting documents or justification are available (if required for audit)




Process

1. Search for the payment detail
      - Go to Record > Payment and search customer's car plate or card number or name
      - Click on 'Attachment' icon to check the receipt number and copy the receipt number
     

Casual payment record: 


Season payment record:


Get the Receipt number and copy.



2. Search the e-Invoice record
      - Go to E-Invoice > Record and filter date based on submission.
      - Paste the receipt number in the Invoice ID/Number column
      - Click 'View' to view record detail.
     



3. Perform Credit Note
      - Click Credit Note and proceed
      - Find and select the transaction that need to perform Credit Note. You may search by using Receipt Number and put under 'Product Service' column
      - Click 'Next' if the exact amount to be Credit Note or click 'Edit' button if need to adjust the amount due to overcharged.
      - Lastly, click 'Submit'

  















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