E-Invoice Adjustment: Cancelling E-Invoices in TimeTec Parking

E-Invoice Adjustment: Cancelling E-Invoices in TimeTec Parking




Introduction

In certain situations, an e-Invoice may need to be cancelled due to errors or transaction issues. With e-Invoicing compliance requirements, cancellations must follow proper procedures and are only allowed within a specific timeframe. This guide explains when and how to cancel an e-Invoice in the TimeTec Parking system.

You may cancel an e-Invoice under the following conditions:
      - Incorrect billing amount
      - Wrong customer details
      - Customer cancels transaction immediately

**Important Rules for Cancellation, take note:
      - Cancellation is only allowed within the permitted timeframe (within 72 hours, subject to LHDN rules)
      - Only validated e-Invoices requested by Individual can be cancelled via the system
      - After the allowed period, Credit Note must be issued instead. Refer Credit Note guide on this link 
      - All cancellations must include a valid reason for audit purposes


Process

1. Search for the payment detail
      - Go to Record > Payment and search customer's car plate or card number or name
      - Click on Download icon to check the validated e-Invoice
      - Get the UUID number from the e-Invoice

Casual payment record: 


Season payment record:



Get the UUID number and copy




2. Search the e-Invoice record
      - Go to E-Invoice tab > Record and filter date based on payment record
      - Paste the UUID in the UUID column
      - Get the UUID number from the e-Invoice





3. Perform Cancel E-Invoice
      - Click Cancel E-Invoice and insert the reason
      - Click Submit to confirm cancellation.
      - E-Invoice record status will change to 'Cancelled'








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