AWDMS service (BioPlatform Service) start and stopped error
‘AWDMS Service (BioPlatform Service) started and then stopped’ Error
Introduction
AWDMS is a middleware for Smart AC1 and Face ID5 device series to connect to Ingress Software. If the AWDMS is not able to run or load, the first step is to check the AWDMS services (BioPlatform Service). All these software services must be running before the AWDMS can load. If these services are not running, click start service or restart service for these BioPlatform Services if the services are already running. In certain cases, these services are not able to be running due to MySQL services that are not able to run.
The following image is an error message and you may encounter. Refer to the steps below for a guide on how to troubleshoot this issue.
Process
Go to Start > Control Panel > Administrative Tools > Services > Stop all BioPlatform Service if the services are still running > Make sure it shows stopped or not running.
Go to Start > Control Panel > Administrative Tools > Services > Stop MySQL Service if the services are still running > Please make sure it shows stopped or not running.
Search for cmd on your Windows Search Bar > Run Command Prompt (cmd) as admin
Type cd mysql installation folder location. For example, “cd C:\Program Files (x86)\MySQL\MySQL Server 5.5\bin” at the command prompt and press enter
Then type “mysqld –initialize” and press enter
Wait until the process completed
Go to Control Panel > Administrative Tools > Services > Find MySQL Services > Click start to start service and wait for the process to be complete and the service to run
Once MySQL service running, at the same location, Control Panel > Administrative Tools > Services > Find BioPlatform Service > Click start to start service and wait for the process to be complete and the service running
Your AWDMS will be running as shown below
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