AWDMS Unable to Run or Load

AWDMS Unable to Run or Load

AWDMS is a middleware for Smart AC1 and Face ID5 device series to connect to Ingress Software. The AWDMS act as a centralized software that hold information of the devices that is connected to it. If the AWDMS is not able to run or load, Ingress Software will not able to retrieved data and further troubleshooting and checking need to be done on AWDMS. Most of the cases for the AWDMS is not able to run or load is due to its service (BioPlatform Cache Service) is not running or unable to run or stopped. The following steps will guide on how to troubleshoot with the issue.

1.       Go to Start > Control Panel > Administrative Tools > Services > Stop BioPlatform Online Protect Service first and then stop BioPlatform Cache Service > Please make sure they show stopped or not running.

2.       Open installation folder (default location is at C:\Program Files\BioSecurity\service\zkredis) and Delete appendaonly.aof File

3.       Start back BioPlatform Cache Service > then start BioPlatform Online Protect Service

4.       Run AWDMS again and check as AWDMS should be able to load and running again

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.