Troubleshooting - Error 0 Transaction record when download from AWDMS into Ingress
Introduction
Downloading data from the terminal into the software is one of the important parts when you are managing attendance records on Ingress or TCMS V3 software. Sometimes there are certain issues or possibilities that can cause you to fail to download the record like connection problems or software errors.
In this article, we will guide you on how to troubleshoot the problem when there is an error: 0 Transaction record, when downloading data from AWDMS with Face ID 5 model into Ingress software.
Process
This is the error message and the problem when the system admin tries to download the transaction log on Ingress software from the AWDMS (Face ID5 device).
In several cases, upon further checking, the transaction log was already available inside AWDMS, but it cannot be downloaded into Ingress software.
Steps for troubleshooting
The first step is to check the connection between Ingress software and AWDMS program by running a Test Connection at Ingress > System Setting > WDMS Configuration > Test Connection.
If there is no issue with the AWDMS connection, the next step is to check the validation of User data and Transaction log inside AWDMS program. Make sure both User data and Transaction log was automatically assigned with dedicated Company Name in the list.
If all is okay, but you still cannot download the transaction log, the next step is to check and troubleshoot the AWDMS table using SQL manager tools (SQLyog).
Under SQL manage tools, view AWDMS table > select acc_transaction > Truncate Table.
Open AWDMS, then select Access > Device > select View and Get Device Info > select Get Transaction > Download all transactions.
Once finished, please open back Ingress software and try to re-download the transaction log.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
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