Troubleshooting guide – Resolving Connection Issues with the AWDMS Server in Ingress Software Leading to Transaction Logs Download Failures

Troubleshooting guide – Resolving Connection Issues with the AWDMS Server in Ingress Software Leading to Transaction Logs Download Failures

Introduction


A seamless data transfer from your device to the Ingress software is crucial for efficient attendance management. However, occasionally, users may encounter connectivity challenges, preventing them from downloading these records successfully.


In this guide, we'll walk you through a step-by-step process to address and resolve connection errors when attempting to link with the AWDMS server from the Ingress software.



Process: 


(A) Please check your PC server IP address using Windows Command Prompt in case any network changes recently. 


Run CMD > Type ipconfig > Press Enter. You can see from the picture below that the PC IP address is 192.168.4.113. (Wireless LAN)


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Go to System Setting > Integration > AWDMS Information > Edit > configure from Old IP Address [ex: 192.168.4.110] to the new IP Address [ ex: 192.68.4.113 ]  > Test Connection > Save.


Server IP Address :


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Remark: Alternatively, if you don't have an Ingress Client setup, you can use "localhost" or "127.0.0.1" in place of the PC's IP Address and then try re-testing the connection. If there's another PC with the Ingress Client installed, ensure that the server PC's IP address is properly set in the AWDMS Information settings main Ingress Server PC.

localhost:


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127.0.0.1

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(B) Re-configure new Server IP on the device side 


If you observe that the Server PC's IP address has changed, it's essential to update this new IP Address on the device end as well. This means you'll need to adjust the settings on devices like Face ID 5, Face ID 6, TC10, or TC20 to ensure they can connect successfully with the AWDMS.


Go to the device:  Press Menu > COMM. > Cloud Server Setting > Insert your new PC IP address.


(C) Once device showing online in AWDMS, then you can re-download the logs again from the Ingress software 


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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