Troubleshoot the ‘Total 0 new transaction log(s) downloaded’ Issue for TCMSv3/Ingress

Troubleshoot the ‘Total 0 new transaction log(s) downloaded’ Issue for TCMSv3/Ingress

Introduction
There are cases in which clients have not downloaded new transaction logs from their device yet, but the system shows a ‘Total 0 new transaction log(s) downloaded’ message as shown below after they completed the download process.


Many possibilities can cause this, such as:
·         Intermittent connection of the device
·         The software (TCMSv3 / Ingress) database
·         The software (TCMSv3 / Ingress) version
 
Process
To troubleshoot the issue, follow the steps below:
 
1) Go to Attendance module > Data Audit List > Select the date range > Search to confirm that the latest transaction logs have not been downloaded to the software yet.

2) Connect the device to FT Device Info tool from the following link. Key in the device’s IP > Connect > Download Transactions to confirm that the latest transaction logs are available in the device.
 
https://s3.amazonaws.com/files.fingertec.com/Husna/Basic+Tool/FTDevInfo.exe
 

Once confirmed that the latest transaction logs are available in the device but not in the software, proceed with Step 3.
 
3)
i) For TCMSv3 / Ingress MDB
    a) Close the software
    b) Repair its database by following the tips from the link below
    https://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html
    c) Run the software > Delete the device from the software and re-add it. Once the device is     successfully added, try to download the transaction logs from the device again.

ii) For Ingress MySQL
    a) Close Ingress application and shut down Ingress Server
    b) Go to Control Panel > Administrative Tools > Services > Restart MySQL, Ingress service     and Attendance Service
    c) Go to Start > All Program > FingerTec Ingress > Ingress DB Installer > Key in MySQL         password > Test Connection > Update Connection > Upgrade Database


    d) Run Ingress > Delete the device from the software and re-add it. Once the device is             successfully added, try to download the transaction logs from the device again.

 
4) If the issue persists, reinstall the software by following the steps below:
i) For TCMSv3 / Ingress MDB
    a) Backup your database in System Settings > Database Configuration > Database
    Management > Backup
    b) Uninstall current TCMSv3 Software from the Control Panel
    c) Rename TCMSv3 folder which is located in Local Disk C > Program Files (x86) >                 FingerTec > TCMSv3 as "oldTCMSv3"
    d) Install the latest TCMSv3 installer below
    https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html
    e) Run TCMSv3 Software and restore the backup database.

ii) For Ingress MySQL
    a) Backup your database in System Settings > Database Configuration > Database                 Management > Backup
    b) Uninstall FingerTec Ingress from the Control Panel
    c) Install the latest Ingress version from the link below
 
Ingress Server:
https://www.fingertec.com/softwareupdate/ingress/software-ingress_download_e.html
 
Ingress Client:
https://www.fingertec.com/softwareupdate/ingress/software-ingress-client_download_e.html

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.