Steps to Change Username on Smart AC1 Series / Face ID 5 Series via Ingress Software
The Smart AC 1 series and the Face ID 5 series are connected to Ingress software via AWDMS. Since these new models are using middleware AWDMS, the process of changing username via Ingress software is different and needs to be done carefully in order to avoid irreversible data loss.
1) After you have enrolled all users at the device, it is IMPORTANT to download all users’ info (face/fingerprint templates, card no, password, etc) from AWDMS to Ingress first. This will make sure that all information will be kept in Ingress as a backup.
2) In Users tab > Double click on user > Edit > Change the username > Save
3) Upload users to AWDMS. Make sure to untick the 'Do not overwrite terminal data if no PC user info is uploaded' option in order to view the changes on the device.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at email@example.com, we will update it as soon as possible.