How to View & Edit Customer Payment
Important Note:
Only Admin
users that are assigned with i-Account system role as a ‘System Administrator’ are
authorised to edit Customer Payment transactions.
How to View Existing Customer Payment
1. To view the full list of Customer Payment records in the system, go to the Sales > Inquiries > Customer Transaction Inquiry page.
2. At the Customer dropdown, you can either choose “All Customers” or an individual customer.
3. Select the “Payments”
transaction type and the required date range, then click on the Search icon.
4. You can click on the Export button to export the information in the listing to an Excel file.
5. To view more details of the Customer Payment (including any allocations from the customer payment to invoices), click on a specific document reference number in the “Reference” column.
6. Additionally,
you can view or click on a few other icons in the listing.
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Icon |
Description |
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Click to view the General Ledger (GL) double entry. |
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Click to edit the Customer Payment transaction. Editing of transaction is only allowed for the Admin if: i. The user is assigned with ‘System Administrator’ i-Account system role. Only this highest i-Account system role has a right to edit. ii. The transaction date is not within a closed period/year. iii. The customer payment has not been reconciled in a bank reconciliation. iv. The payment is not an “Online Payment” (Paid via payment gateway) v. The payment is not auto-created due to deduction from a refund of Refundable Deposit Note: Edit icon will not be displayed if the user does not have edit permission. |
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Click to view or print the Customer Payment receipt (pdf). |
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Click to email the Customer Payment to owner/debtor. |
2. You can edit the necessary field in the Customer Payment.
Note:There is no option to edit the Customer. If there is an error for the Customer, the supplier payment transaction has to be reversed or voided.
3. At the Allocated amounts in RM: section, to change the allocation, you can remove This Allocation (knock-off) value for the existing invoice and allocate to another invoice. If necessary, you can also allocate payment for additional invoices.
4. Finally, click on the Update Payment button to save the latest changes.
Additional Note
If you need to make changes to a specific Customer Payment receipt but do not have details of the debtor/unit number, refer to the guide below on searching for a receipt using the reference number:
How to Search for Transaction with Reference NumberRelated Articles
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