Difficulties in Loading AWDMS Software after Installation due to Avast Security Antivirus
Introduction
Some users have reported difficulties loading the AWDMS software after installation. It appears that Avast Antivirus may be causing interference. We understand that uninstalling or removing Avast is not a feasible option for many users.
By following the steps below, you should be able to use AWDMS without further issues caused by your antivirus software.
Process:
1) Open your antivirus software and navigate to Protection > Quarantine. You should see one file that has been quarantined from the following location:
C:\Program Files\BioSecurity\service\zkbiosecurity\lib\jar.
2) Tick the checkbox to select the file > Click Restore and Add Exception.
3) Go to Control Panel > Administrative Tools > Services. Find BioPlatform services and restart all four services:
Cache
Core
Database
Online Protect.
4) Finally, wait a while before attempting to load the AWDMS software.
Note: If some of the screenshots or steps here differ from the current system, it may be due to our continuous effort to improve the system. Please notify us at info@timeteccloud.com, and we will update the information as soon as possible.
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