How Admin Can Configure Auto-Reminders for Invoice Repayments
This user guide explains how to configure and use the Auto Reminder feature in i-Neighbour to ensure residents stay informed about their upcoming and overdue payments.
Important Note:
Only Admin users that are assigned with permission to edit E-Billing settings are able to edit the auto reminder setting below.
Overview: Auto Reminder
The Auto Reminder system automatically sends notifications and emails to residents based on their invoice due dates. This reduces manual follow-up work for the management office and helps improve collection rates.
Types of Reminders Sent
Email Notifications: A summary of the invoice (Invoice No, Amount, Due Date) with a "View Invoice" button.
App Push Notifications: Instant alerts appearing in the resident's mobile notification.
Step-by-Step Configuration
Step 1: Accessing E-Billing Settings
Navigate to the top menu bar and select E-Billing. From the dropdown menu, click on Setting.
Step 2: Entering Edit Mode
On the E-Billing Settings page, click the Edit button in the top right corner to unlock the configuration fields.
Step 3: Enabling Reminder Triggers
Locate the Auto Reminder toggles. You can enable two types of automated schedules:
Before: Sends a courtesy reminder that an invoice is approaching its due date.
After: Sends a follow-up alert if the invoice remains unpaid after the due date.
Step 4: Customizing the Schedule
You can set as many reminders as you like by utilizing all the available slots—simply check the boxes and key in your preferred number of days for each one.
How to set the days:
Select Standard Intervals: You can check the boxes for preset intervals (e.g., 1, 3, 7, or 14 days).
Key In Custom Days: If your policy requires a specific timeframe other than the presets (e.g., 1 day before or 5 days after), check the box next to any interval. Then, manually edit or key in the required number directly into the text box.
Step 5: Saving Your Settings
Once you have finalized the schedule, click the Save button at the top right. The system will now begin tracking all active invoices against these rules.
What the Resident Sees
The Email Reminder
The resident receives an email titled "Invoice Reminder" from the Property Management System. It includes:
Invoice Details: Number, Date, and Billing Items (e.g., Maintenance Fee).
Action Link: A "View Invoice" button that users can click to open the invoice as a PDF.
QR Code: Quick links to download the i-Neighbour app for Android or iOS.
The Mobile Notification
On the resident's app, a "Reminder on Invoice Repayment" notification will be sent, specifying exactly how many days remain until the due date or the number of days overdue for each specific invoice number.
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