Customer/ Debtor
How to View Debtor Transactions & Outstanding Invoices
How to View Debtor Transactions & Outstanding Invoices in i-Account 1. To view the full list of debtor transaction records (including invoice, customer payment receipt, credit note, debit note, bank deposits receipt, bank payment voucher) in the ...
i-Account User Guide – Customer Payment
Introduction In the Customer Payment entry page, you can record payments received from owners/debtors. Key in the Amount first before allocating the payment to invoices or setting it as an Advance Payment. After entering the payment, you can review ...
How to Enter and Edit Customer Advance Payment
Introduction There is a function to manage Advance Payment received from owners. When payment is received, users can issue a receipt and set/assign a specific amount as an Advance Payment allocation. Subsequently, when invoices are issued using the ...
How to Issue Credit Note (Cancel or Waive Invoice)
Introduction In Customer Credit Notes entry page, you can issue a Credit Note to the owners/debtors in order to cancel, waive, adjust or provide discounts for invoices. After issuing the Credit Note, it has to be allocated against outstanding ...
How to View & Edit Customer Payment
Important Note: Only Admin users that are assigned with i-Account system role as a ‘System Administrator’ are authorised to edit Customer Payment transactions. How to View Existing Customer Payment 1. To view the full list of Customer Payment records ...
How to Add Other Tenant or Debtor for Billing in i-Account
Introduction During i-Account setup, unit owner data is usually imported from i-Neighbour > Community > Manage Unit. The imported owners are created as customers/debtors and can be managed at Accounting > Sales > Maintenance > Customer. For other ...
How to Allocate or Change Allocation for Customer Payment & Credit Note
1. If you have not completed the allocation previously or need to change allocation for a fully allocated customer payment receipt, customer credit note or credit debtor journal entry, go to Sales > Transactions > Allocate Customer Payments or Credit ...
Changing Unit Owner in i-Account
Introduction Periodically, there will be instances of sale or sub sale of a unit in a property. When this happens and management is notified, the Admin has to change the unit owner information and add the new owner into the system. This step is to ...
i-Account - How to Issue a Refund to Owner
Introduction Occasionally, the management needs to issue refund payments to owners and residents for circumstances such as a refund for penalties, cancellation of bookings/charges or overpayments. Below are the steps to record this in the i-Account ...
i-Account - How to Assign and Unassign Unit Owner to Customer Group
Introduction Admins can assign unit owners into specific groups to differentiate when generating batch invoices or extracting the reports efficiently. To assign the unit owners into a specific group, Admin can follow the step as below: Steps 1. Once ...
How to Check Transactions of Previous Owners in i-Account
Introduction Eventually, there will be instances of sale or sub-sale of a unit in a property. When this happens, and the management is notified, the Admin has to change the unit owner information and add the new owner into iNeighbour. Refer to the ...
How to Edit Unit Owner Name in i-Account
Introduction Occasionally, the management may have to update a unit owner’s name in i-Account due to spelling errors, missing joint owner name, or other reasons. Since the owner profile is structured differently between i-Neighbour and i-Account, the ...