Billing, Account Statement & Notice
How to Charge Late Payment Interest (LPI)
Steps on How to Create Late Payment Interest (LPI) Invoices 1. Go to the Property > Overdue > Late Payment Interest page and click the “Generate LPI” button. 2. Select the “Cutoff LPI Chargeable Date” which is the current interest charge period’s End ...
How to Issue Direct Invoice
1. To issue a new direct/ad hoc invoice (bill to single debtor), go to Accounting > Sales > Transactions > Invoice. 2. Select the unit owner/customer. 3. Next, select the invoice item, e.g. "Access Card" at Item Description by using the drop-down ...
Generate Account Statement Automatically with Recurring Statement Feature
Introduction The Account Statement feature allows Admin to generate a Statement of Account (SOA) for each owner and upload the document to i-Neighbour. Once uploaded, owners can view their SOA at i-Neighbour’s e-Billing > Account Statement page ...
How to Generate Batch Invoice in i-Account
1. Go to Property > Invoice > Batch Invoice to generate new batch invoice. 2. Click “+ New Batch” at the top right of the page. 3. Fill in all the required details for the batch invoice. Enter a unique Batch Name for the batch invoice. This is for ...
How to Upload Water (or Electricity) Meter Reading and Generate Water (or Electricity) Bill
Please note that we refer to “Water” in our guide below but the same steps are applicable for both Water and Electricity billing. A. Upload Water Meter Readings 1. Go to Property > Meter > Water Meter page. Click on "Upload Data" button. 2. Read and ...
Billing for Fire Insurance
Process - Update the Charge Rate at “Charge Setup” & Generate Invoice at “Batch Invoice” 1. Before generating invoice, enter the applicable charge rate at Property > Setup > Charge Setup. 2. At the Charge Setup page, there is a default charge item ...
Adding a New Charge for Billing Inside i-Account
Introduction In the i-Account system, one of the most basic and frequent transactions is issuance of invoice. If Admins finds it necessary to issue invoices for a new Charge item (e.g. Access Card, Rental of Facility, etc), they have to add the ...
How to Fix Wrongly Billed Water & Electricity Charges in i-Account
Introduction In i-Account, invoices for Water and Electricity are issued based on meter reading values that the user adds or imports into the system. At times, a wrong meter reading value could have been added for certain units, leading to an ...
How to Generate Account Statement in i-Account and Upload it to i-Neighbour
Introduction A Statement of Account (SOA) is a great way to provide owners with a recap of the charges billed to them and the payments already made. Furthermore, SOA can also be used as a tool for payment reminder as it informs the owners of their ...
Generate Invoices Automatically with Auto Batch Invoice Feature
Introduction Auto Batch Invoice feature in i-Account can generate invoices automatically using pre-configured settings. Hence, instead of Admin manually creating invoices, they can enable this function and preset the time for billing. The system will ...
How to Check Bounce Invoices in i-Account
Introduction In i-Account, you can perform billing and upload invoices to i-Neighbour for the owners to view their invoices through the i-Neighbour app. However, even after clicking on upload, there can be instances where specific invoices are not ...
How to generate Form 11 and 20 in i-Account
Introduction The Management office usually sends form 11 or Form 20 after sending reminders to the defaulters. Developers, JMBs and MCs, may serve a notice of demand in Form 11 or Form 20, respectively, to defaulters to demand the payment of the ...
How to Transfer Invoices from Previous to New Owner
Periodically, there will be instances of sale or sub-sale of a unit in a property. When management is notified, the Admin has to change the unit owner information and add the new owner into the system. After changing owners, management needs to ...