Understanding TimeTec Parking Dashboard Features for Smarter Operations
Introduction
The Timetec Parking Dashboard is a powerful and user-friendly interface designed to give parking operators a clear, real-time overview of parking activities, income, and performance analytics. It offers a comprehensive snapshot of parking operations, enabling site operators and management teams to make informed decisions. From income tracking to peak-hour behavior and space utilization, the dashboard is an essential tool to:
a. Optimize operations
b. Understand customer trends
c. Enhance revenue generation
d. Improve space planning and pricing strategy
By regularly monitoring this dashboard, operators can easily pinpoint inefficiencies, improve customer experience, and ensure smooth parking operations across the facility.
1. Income Comparison (Bar Chart)
The Income Comparison bar chart visually displays the total parking income collected over two different time periods, typically comparing today’s income with yesterday’s or another selected date(based on the filtered date range).
In the example shown:
a. Both bars represent Casual Parking income only, since no income was generated from Season Pass or Valet.
b. The left bar (light blue) shows an income of RM1.3K, likely representing yesterday’s earnings.
c. The right bar (blue) shows a slightly higher income of RM1.4K, representing today’s earnings.
2. Payment Channel (Donut Chart)
The Payment Channel Chart is a donut-style visual representation showing how customers made their parking payments throughout the day(based on the selected date range). It breaks down the total income by the type of payment method used, giving operators insight into customer payment preferences.
In the example shown:
- The total income collected is RM1,392.00.
- The chart is color-coded to represent different payment channels, such as:
a. Touch ‘n Go Card (light blue)
b. Debit Card (purple)
c. Credit Card (black)
Key Benefits:
a. Track popular payment methods – Helps determine which channels are most frequently used by customers.
b. Plan infrastructure upgrades – For example, if e-wallet usage is high, more QR payment readers can be installed.
c. Identify operational issues – A drop in a specific payment method may indicate system errors or customer dissatisfaction.
This chart enables operators to better understand user behavior and adapt the payment system accordingly to improve convenience and revenue collection.
3. Income (Parking Method)
The Income (Parking Method) section provides a detailed breakdown of the total income collected, categorized by the type of parking service used. This helps operators understand which parking services are actively generating revenue and which are underutilized.
In the example shown:
a. Casual Parking contributed RM1,392.00 from 175 transactions.
b. Season Pass, Valet, Compound, and Lost Card income are all RM0.00, indicating no transactions under those categories for the day.
4. Parking Duration Breakdown (Bar Chart)
The Parking Duration Breakdown analysis shows how long vehicles remain parked in the facility, grouped into different time intervals. This helps operators understand customer behavior and how parking bays are being utilized throughout the day.
In the chart provided:
a. The duration categories include, 0–2 hours, 2–4 hours, 4–6 hours, 6–8 hours, 8–10 hours and more than 10 hours
b. The majority of vehicles (around 140) parked for less than 2 hours, indicating high turnover and short visits.
c. As the duration increases, the number of vehicles decreases, showing that fewer customers stay for long hours.
Benefits of This Analysis:
a. Customer Behavior Insight – Understand how long most customers typically park.
b. Pricing Strategy – Helps in setting hourly rates, flat rates, or offering short-term discounts based on usage patterns.
c. Space Utilization – Shorter parking durations may reflect good rotation of parking bays, while longer durations may tie up space.
d. Season Parking Opportunity – If many users stay for more than 8–10 hours regularly, it may suggest demand for season pass packages.
This analysis enables parking operators to optimize pricing, plan promotions, and improve space availability based on real customer usage trends.
5. Peak Hour Analysis
The Peak Hour Analysis chart shows the number of vehicles entering and exiting the parking site at each hour throughout the day. It provides a visual overview of traffic flow trends, helping operators identify the busiest periods.
In the chart:
a. Brown bars represent the number of entries.
b. Green bars represent the number of exits.
c. A time-based layout (hour by hour) allows quick identification of peak and off-peak hours.
Example:
a. Entry peaks may occur between 11:00 AM to 1:00 PM, and again in the evening (around 6:00 PM to 8:00 PM).
b. Exit peaks may follow these patterns, especially during lunch hours or office closing time.
c. Lower activity is often observed during early morning and late night hours.
Benefits:
a. Staff Planning – Allocate manpower more efficiently during peak times for traffic control or customer service.
b. Traffic Management – Prevent congestion by monitoring entry/exit surges and planning better traffic flow within the facility.
c. Operational Efficiency – Schedule maintenance, cleaning, or testing during off-peak hours.
d. Marketing & Promotion – Target promotions or special rates during low-traffic hours to boost occupancy.
6. Parking Occupancy
The Parking Occupancy panel provides a real-time snapshot of how many parking bays are currently occupied versus available. It is an essential tool for monitoring space usage and managing overall parking capacity.
In the example shown:
a. Total Bays: 300
b. Occupied Bays: 12
c. Casual Parking: 10 bays
d. Season Parking: 2 bays
e. Vacant Bays: 288
Benefits:
a. Live Monitoring – Allows operators to see current occupancy levels at a glance.
b. Space Allocation – Helps balance between casual and season parking allocations.
c. Capacity Alerts – Can trigger alerts when occupancy approaches full capacity, allowing for proactive crowd control or guidance.
d. Data-Driven Decisions – Useful for evaluating whether current parking capacity meets demand, and for planning expansions if needed.
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