Unable to Clock In Using GPS Mobile Clocking? Troubleshooting Guide For GPS Clocking
Introduction:
Timetec TA offers various mobile clocking features such as GPS, WIFI, NFC, and Beacon clocking. However, sometimes users may encounter errors while trying to use the GPS mobile clocking feature. This article will provide step-by-step instructions on how to troubleshoot these errors.
1: Error: Location Disabled (1) - Phone location service off
Check if the location services on your phone are disabled. You can enable them by going to your phone's settings. Navigate to the ‘Location’ option and enable it.
2: Error: Location Disabled (2) - Location services permission denied
If the error persists, it could be due to the application not having permission to access your location.
1. Go to your phone's settings and find the ‘Application’ option.
2. Look for the Timetec HR application and enable the permission for location access.
3: Application Taking Long Time to Load During Clocking
If the clocking process is taking a long time to load, it could be due to connection issues or a low GPS signal.
1. Try connecting to a different network or WiFi to see if the issue is resolved.
2. If possible, go outside of the building to get a better GPS signal.
4: Geofence (User Able to Clocking Without Any Restriction)
Timetec TA offers a Geofence feature that allows users to clock in only within specific areas. If a user can clock in without any restriction, it means they are not assigned to the Geofence group.
To assign a user to the Geofence group, go to Timetec TA (web) and navigate to Mobile Clocking > GPS Geofence
B. Select the appropriate Geofence group and click on the "Assign user" icon to assign the user.
By following these troubleshooting steps, users should be able to resolve any issues they encounter while using the GPS mobile clocking feature in Timetec
Related Articles
TimeTec TA Mobile App - Personal Clocking
Introduction To cater to employees who are always on the go and those with flexible working arrangements, TimeTec TA offers 4 different ways for users to clock their attendance from a smartphone. The options available for personal clocking in ...How To Add New User to TimeTec TA (Geofence User)
Introduction Time attendance, scheduling management & work from home are effective solutions for the modern workforce. The TimeTec TA automates your time data collection process and seamlessly integrates it with biometrics identification devices. ...Guide for TimeTec TA Mobile Clocking For Multinational Users
Introduction TimeTec TA mobile clocking is a feature for users to perform clocking via the application using their mobile smartphone regardless of the location they are at. There is a default time zone that the TimeTec TA system follows. Therefore, ...How To Enable/Disable GPS & Web Clocking In TimeTec TA
Introduction: TimeTec TA is a versatile smart solution that provides employees with various clocking methods to assist in enhancing the productivity within the workplace. Hence, in this article, we will be discussing on how to enable/disable GPS & ...Set your Clocking Boundary with TimeTec TA GPS Geofence Feature
Introducing our latest option for GPS clocking in TimeTec TA: Geofence. What is Geofence? Geofence is a virtual geographical perimeter or barrier made for a specific location, i.e your office. By setting a geofence in TimeTec TA, employees can clock ...