Troubleshoot Issue During AWDMS Setup Tool

Troubleshoot Issue During AWDMS Setup Tool

During the installation of AWDMS, it is required to run the AWDMS setup tool once the AWDMS installation is completed. This setup tool will create a database for AWDMS which is located on your MySQL Server.
However, there will be several errors which you might find when running the setup tools. The following will explain which error you should ignore and which you will need to solve before the installation is completed.
1.       During the configuration of AWDMS setup tools, it is advised to run the following query in any 3rd party MySQL database management software. Normally we will advise using SQLyog Community for 3rd party MySQL database management software. You may download the installer from the following links and install it on your workstation.
SQLyog Community Edition - 13.1.5 (64-Bit):
SQLyog Community Edition - 13.1.5 (32-Bit):

Run the following query in your SQLyog: GRANT ALL PRIVILEGES ON AWDMS.* TO 'ingress'@'localhostIDENTIFIED BY 'ingress';

2.       Some cases will face the following error when running the AWDMS setup tools.

Please note that this is due to the Windows Server/Windows PC set-up. Please make sure to update Windows to the latest version and install all the necessary updates required for Windows Server/Windows PC. You may also check your Windows Server/Windows PC date and time settings and make sure that Windows is using a normal date and time setting. To check this, go to the control panel > click clock and region > click change date, time, or number formats > refer to screenshot. If the issue persists then we advise you to reformat your Windows or install it on another workstation and make sure to not configure Windows with any security or access privilege so the installation proceeds accordingly.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.