How To Configure the Defect Report Settings in the Web
This article is a guide for an Admin to configure the Defect Report module. The Defect Report module centralizes all the defect reports lodged by the Unit Owners, and it manages the report tickets efficiently for the management team.
.
How To Configure the Defect Report Settings in the Web:
Step 1: Go to Defect Report and navigate to Settings (the Cog icon is next to the Ticket Closed button).
Step 2: At the ‘Defect Type’ tab, the Admin can add different types of defects/items. Once you select all items, click the Save button. All added defect types are available in the unit owner’s Defect Report form.
Example:
1) Select type: Door
2) Enter item type: Frame
3) Code: E2
Step 3: At the Auto Mailer tab, customize your mailer by editing the email subject and text message. Click on the Edit button to amend the Auto Mailer. When a unit owner submits a defect report, he receives a mailer as a proof or a copy of their submission.
Step 4: Next, under the Setting tab, configure the settings for Defect Report module such as Alert Message, Joint Inspection, Person-in-charge, Ticket Prefix, etc.
Step 5: Go to the Defect Eligibility tab to view or edit the defect report eligibility status of each of the unit owner. Click on any of the Edit icons for which the user wants to edit or view the eligibility status of the selected unit owner.
Step 6: Choose the Start and End date of the validity period for the unit owner to lodge any of the defect reports.
Step 7: Enable the Defect Report Eligibility button. The user may disable this button if necessary. Once disabled, the unit owner cannot submit a defect report — Click Submit button to save the changes.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
Related Articles
How to View and Update A Defect Report on the Web
This article is a guide for an Admin to manage the Defect Report module. How to View and Update A Defect Report on the Web: Step 1: Go to Defect Report, and you can view all lodged defect tickets. The number of days the tickets submitted determines ...How To Generate A Defect Report for i-Neighbour
This article will help users learn how to generate defect reports through the i-Neighbour web app. Step 1: Go to the Defect Report and Click “Generate Report”. Step 2: Select the report type and select Start to End date. You can choose the report ...How to Submit Defect Report on Behalf of Residents (Mobile App)
1. Click Defect Report 2. Click ‘+’ icon at top right to create new defect 3. Select Block/Street and unit number. Click ‘Next’ 4. Select defect type, item, location and keyin remark. Admin can include attachment. Maximum attachement for 1 item is 5 ...How To Lodge A Defect Report To The Developer using i-Neighbour App
This article aims to teach users how to submit defect reports through the i-Neighbour app. Following are the steps on how to submit a defect report via i-Neighbour. Step 1: Launch the i-Neighbour App > More > select Defect Report icon under Developer ...How To Customize Visitor Details via Web
The management can customize the information required from their visitors and therefore, we have prepared a short guide on this topic. Steps required: 1. Login to i-Neighbour admin web portal. Select Neighbourhood > Settings > Visitor Settings. 2. ...