QR Code for Invited Visitor - The Types (One Time or Multiple), Time Range and Validity for i-Neighbour

This article provides some questions and answers on determining whether the QR Code invitation can be used one time or multiple times and how to check the QR code validity.

Question 1 - What are the differences between QR code for invited visitors and normal visitor walk-in registration?

Invited Visitor	Walk-In Visitor
Provided with a QR Code	Does not have a QR Code
The QR code already have visitation details (Car Plate Number, Street Name, Unit Number)	The visitor must inform the correct details to the security guard (Street Name. Unit Number, Owner/resident name)
Does not need intercom/permission from owner/resident	Guard needs intercom to get a permission from owner/resident

Question 2 : How to determine whether the QR code has one time or multiple times validity?
This is a one-time QR code having only one date and time

This is a multiple times QR code, having a start and expiry date.

Question 3 : When a resident invitation is scheduled at 3PM, must the visitor come sharp at 3PM or it doesn’t matter?
Yes, the time range applies for Check-in based on the invited time. 

By default, the time range is 1 hour before and after the scheduled time. However, the i-Neighbour admin can change to a maximum of 6 hours. So if the time is set at 3PM, it also means that the visitor can come between 2PM to 4PM. And in the invitation link also, the  QR code validity is stated. 

Question 4 : What happens if the visitor comes too early or too late, out of QR Code time range.
If a visitor comes to the guard house, but the QR code is already out of time range, the tablet located at the guardhouse cannot read it.
For example, this is a message shown on the guardhouse tablet.

For the solution - visitor can ask resident/owner to send a new invitation/new QR code or security guard can register using “Walk in registration”

Question 5 - If today a visitor has already checked-in using a QR Code, can he use the same QR code on the next day?
For one time QR Code, it can be used 1 time only.
For Multiple In Out, he still can use it until the date expires.
If a visitor gives an expired QR Code the guardhouse tablet will show this message:

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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