Problems with i-Neighbour Mobile Application?

Here are the steps to lodge a feedback report directly from the i-Neighbour Mobile application.

We recommend users to lodge feedback following the steps below. Fill in the details required by the system to facilitate our programmers to retrieve all phones and application details for swifter rectification of issues:

1) Phone Mobile ID

2) Phone Model

3) Android Version

4) App Version

To lodge a report in the i-Neighbour App

1) Open up Homepage, select More at the bottom of the page

2) Under Settings, select the Helpdesk icon

3) Then, click on Contact I-Neighbour.

4) Address problems in the box below and attach relevant screenshots and videos (if applicable)

5) Click Next to submit feedback and select to send via Email

6) The system will automatically set the default recipient as info@i-neighbour.com with the supporting info keyed in previously.

7) If you are still encountering problems after completing the steps above, please do not hesitate to contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

• Related Articles

• How to download and activate i-Neighbour account (Mobile application)

  This article aims to teach users how to activate their i-Neighbiour account with their mobile application. Process 1. Download i-Neighbour mobile application from Google Playstore or Apple App Store. 2. Check your mailbox for the i-Neighbour account ...

• Logging into i-Neighbour with a different mobile device

  This article aims to guide users on what to do if they want to use their account on a new device. ​ Process  1. Install the i-Neighbour apps from Google Play Store / Apps Store and Login. 2. Enter your username and password and tap on 'Login'. 3. You ...

• Book facilities via i-Neighbour Mobile App

  This article aims to guide users how to book facilities. Step 1: Home > Select “Facility Booking” on the home page Step 2: All facilities available in the neighbourhood will be listed accordingly on the Facilities page. However, only facilities ...

• How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account

  This article teaches users how to invite your family members/tenants into i-Neighbour App and activate an account. Steps and Procedures 1. Launch the i-Neighbour App. Click on the links below to download your corresponding i-Neighbour App: a) ...

• How to Make Payment via i-Neighbour App

  This article aims to teach users how to make payments using the i-Neighbour mobile app. 1. Click on E-Billing 2. Click on the selected invoice. 3. Owner can now view the invoice details. To get the original invoice, click on the blue invoice number. ...