OCR Feature Not Working As Intended

This article provides a few steps to fix the OCR feature on your guardhouse tablet.

Steps Required:
1.  Check The Physical Placement Of The Card Holder On The Guardhouse Tablet Panel
- The Tablet Card Holder should be placed at the center position as shown in the picture below.

Card Holder placed at center position of the Tablet Stand

- Please also ensure ample light condition at the guardhouse. On the other hand, severe reflection may cause glare on the card’s letter thus leading to issues in digitizing the printed texts.

2. Check The i-Neighbour OCR Settings Page
- Please ensure that the country selected is correct.
Every country has a different display in terms of the IC/Driving License. As such, take note to select the appropriate country when applying this particular feature.

- Check whether the Toggle Button is turned off.
At the OCR Settings, please turn on the Toggle Button in order to activate the OCR function. Refer to the picture below for more information.

3. Carry Out Software Calibration
- To ensure that the OCR feature functions properly, it is encouraged that Admins of the neighbourhood carry out the Software Calibration process at More > Settings > OCR Settings > OCR Calibration, before activating it. Refer to the screenshots below for more information.

-Tap on Settings at the bottom left.

-Tap OCR Settings to proceed with the OCR Setup.

-Enable the OCR Toggle Button.

-E.g. Select Malaysia as the country.

-Tap the Settings button to proceed.

-Select which card that the OCR feature will be capturing, i.e. Driving License.

-Set the Driving license at an optimum position.

-Crop the captured image according to the form of the Driver License accurately.

-Tap Next to proceed.

-Moving on, crop the picture of the individual in the Driving License.

 -Tap Submit to proceed.

-Once done the configuration of the OCR Settings. Tap Ok to proceed.

-Before proceeding further, please use the Test Capture function to test the OCR Settings.

-If done correctly, you can then view the Name and ID No./Driving License as captured by the OCR feature.

If you are still having problems after completing all of the steps stated above, please contact us via: support@i-neighbour.com

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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