Issue when installing Ingress MySQL on HP computer

Introduction

The following is the error you might get when installing Ingress and MySQL servers on a HP computer. This issue happens due to entry in the registry, and it is almost certainly the crud left behind by HP's operating system imaging software.

Solution
To fix this, go into the registry and look for these keys. Please follow the steps below to solve this problem.
·       -  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
·       -  HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

1.       Type run in the Windows or Windows icon + r to open Run. 

2.       Type regedit in the Run application and press ok.

3.       A registry editor application will be running and showing.

4.       Go to the location HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and find the value name InstallLocation containing the string "\Hewlett-Packard\\" then just delete this value. 

5.       Repeat the same steps on location HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

6.       Restart the computer and run the Ingress installer again. You should be able to run the installer for MySQL and Ingress accordingly.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

• Related Articles

• Troubleshooting on Ingress DB Installer for Ingress software (MySQL database)

  Introduction Ingress DB Installer is the Ingress connector tool that we use to establish the connection between Ingress program and MySQL server 5.5 database program. Sometimes, users may face problems loading the Ingress software. For example, the ...

• Complete Guide on How to Install Ingress Software with MySQL Database

  Introduction Ingress software offers 2 preferred database options which are Microsoft Access (MDB) and MySQL. Most of the users with large corporations prefer Ingress with the MySQL database as it can accommodate many users compared to Ingress with ...

• Troubleshooting Guide – Resolve blank device and user tab when restoring Ingress MySQL database into a new PC

  Introduction Under some circumstances, you might bump into several issues with your computer till you need to reinstall the software into another PC, and require restoring the old backup database. At times, some users experience a blank device or ...

• 6 Things You Need to Know about Ingress MySQL Database

  Introduction If you have some or absolutely no idea about MySQL database and how it works with Ingress, this is the right article for you to explore. It is well understood that by now there are countless articles written about MySQL database, and ...

• Reinstallation Ingress – Resolving unable to start MySQL service during Ingress installation

  At various junctures, Ingress may encounter crashes, errors, bugs, or compulsory upgrades to the latest software version. In such instances, reinstallation becomes necessary to rectify these issues. The reinstallation process entails several steps, ...