Ingress Server keep crash
Introduction
There are certain factors that can cause the Ingress Server to keep showing crash errors. One of the reasons is that the Ingress server is unable to handle the processing workload from offline events. This is because too many devices are connected to Ingress and the PC RAM has exceeded the maximum processing capabilities.
Please use this article as a reference to troubleshoot and fix the crash error shown when running the Ingress database with the use of MySQL manager tools (SQLyog).
Issue and Problem Verification
To verify whether the crash error has happened due to the Ingress server being unable to handle the offline event processing, please check the crash error under Control Panel > Administration Tools > select Event Viewer > view Windows log Application error (refer to the picture below).
If the error shows ‘ClearErrorCard(Int 32)’ it means the system cannot handle the offline event processing on the Ingress server program. Here’s how you can troubleshoot it yourself.
Process and Setting
Please download and install MySQL manager tools like SQLyog on your Ingress server computer. You can search and download a free version of MySQL manager tools from MySQL’s website.
Close the Ingress program, then run the SQLyog manager tools host with the correct MySQL password (password when you run Ingress DB Installer).
From the MySQL manager program click on Ingress > Tables > select system settings table data > edit the setting value for DisableOffline mode and DisableRealTime mode to 1 (refer to picture below).
Once done, please save the setting and you can close the SQLyog manager tools program.
Run Ingress DB Installer after completing all the steps: (Test Connection, Update Connection and Upgrade Database).
Once completed you should be able to run the Ingress server and Ingress program as normal without any crash error.
Related Articles
Troubleshooting Ingress Server – Client Connection
Introduction Ingress is multi-user software with a Client-Server model, which means it can be used by multiple users concurrently. This article will explain to you the steps to connect Ingress Client to Ingress Server smoothly. Benefits By following ...Steps To Setup Ingress Server And Ingress Client
Introduction This tutorial will guide users on setting up the Ingress server program on a server computer, while at the same time installing the Ingress client on multiple computers to be linked back to the server for data management. Read more for ...How To Fix Crash During Migration of Data from TCMS V2 to TCMS V3/Ingress
INTRODUCTION - Lately, we have been receiving feedback from some TCMS V3/Ingress Software users, whereby their PCs suddenly crash during the migration process and inadvertently cause the data to not be fully migrated from TCMS V2 database into TCMS ...Ingress - Frequently Asked Questions
Good news for all users of Ingress, the Advanced Access Control System. The Head of Support for FingerTec Worldwide, Aidid Sharulzaman Arifin, has compiled a list of frequently asked questions regarding Ingress for easy reference. Remember to ...Troubleshooting Ingress Server–Client by Restoring Fresh Database
Introduction There are plenty of factors that can cause Ingress Server-Client connection problem. One of the reasons is caused by the different server and client locations in addition to it being connected through VPN or port forwarding. Hence, this ...