i-Account - How to Add or Remove Admin

Introduction 

i-Neighbour and i-Account are two separate systems that have been integrated to enable the synchronization of billing and payment data. As a result of the integration, access management for i-Account is also controlled through i-Neighbour.  

For i-Account subscribers, if you need to add new Admin users or remove user access, you can do this at i-Neighbour’s Manage Admin page. 
Refer to the below guide on managing users in the system.

How to Add New Admin User 
Note: Only i-Neighbour users assigned as a ‘Full Access Administrator’ or users that have edit permission for Manage Admin are authorised to add new Admin users. Refer to the user guide here: https://www.i-neighbour.com/UG_manage_admin

1. Log in to i-Neighbour. Go to the Community > Manage Admin page.

2. Click on the ‘+ Add’ button to add a new Admin user. 

3. Fill in the Admin’s Name and Email address. The email address entered has to be valid as the system will send an activation email to this address. 

4. Select the appropriate i-Neighbour system role from the dropdown menu. When you are first adding an Admin, you can only assign a role for i-Neighbour access. Access for i-Account can only be assigned after the new Admin has activated his/her account. 

5. Turn off the "Add as Emergency Contact" and click on the Save button.

6. System will send an activation email to the Admin. 

7. Once the Admin has activated his/her account, you can assign the i-Account system role. Go to the Manage Admin page and click on the Edit button for this particular Admin. 

8. You will see another dropdown for the i-Account System Role. There are six default system roles available. For example, you can choose the ‘System Administrator’ role to provide this Admin with access to all modules in i-Account. Select an appropriate role from the dropdown and click on Save. 

For more information on these six default roles, you can refer to the ‘i-Account System Role’ tab also under Manage Admin. 

9. After gaining access, the new i-Account Admin will also be able to view the i-Account login icon on the right side of the navigation menu.

How to Disable Admin Access to i-Account or Delete Admin 

1. If you need to disable or remove admin access to i-Account, there are 2 options:

i: Option 1: Disable Admin Access - Change the system role assigned from one of the six default roles to ‘No access to i-Account’

ii: Option 2: Delete the Admin from i-Neighbour

2. For option 1, log in to i-Neighbour. Go to the Community > Manage Admin page. Click on the Edit button.

3. Change the i-Account system role assigned from the existing role to ‘No access to i-Account’ and click Save.

Note: i-Neighbour ‘Full Access Administrator’ is allowed to make changes at Manage Admin. Thus, this option is not applicable if the user is still assigned as an i-Neighbour ‘Full Access Administrator’.

4. For option 2, at the Community > Manage Admin page. Click on the Delete button.

5. Confirm to delete the Admin from i-Neighbour. The deleted user will no longer be able to log into the system. The user deletion does not affect any i-Account documents or audit trails for historical transactions. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

• Related Articles

• How to add a unit number / remove a unit number for selected building/street in Manage Unit

  This article aims to teach users how to add and remove units from a block or street. Example:  In the screenshot below, Block A has eight units in level 1, but the admin wants to add one more unit (A-1-09) on this level.     Process Refer to the ...

• i-Account User Guide Pages

  Billing, Account Statement & Notice How to Charge Late Payment Interest (LPI) Link How to Issue Direct Invoice Link How to Upload Water (or Electricity) Meter Reading and Generate Water (or Electricity) Bill Link Generate Account Statement ...

• How to Create New GL Account

  A. Steps to Create New GL Account 1. Go to Accounting > Banking & General Ledger > Maintenance > GL Accounts. Note: Only users assigned to ‘System Administrator’ for their i-Account system role have access to this GL Accounts management page. ...

• Changing Unit Owner in i-Account

  Introduction Periodically, there will be instances of sale or sub sale of a unit in a property. When this happens and management is notified, the Admin has to change the unit owner information and add the new owner into the system. This step is to ...

• How to Add a Supplier in i-Account

  Process The steps to add a new supplier/vendor/creditor in i-Account are as below: 1. Go to Accounting > Purchases > Maintenance > Suppliers. 2. Select the dropdown listing and choose “New supplier”. 3. Fill in the details in the empty new supplier ...