How to View Online Payment Receipts in i-Neighbour & i-Account

How to View Online Payment Receipts in i-Neighbour & i-Account

Introduction
Currently, some i-Neighbour communities are also subscribed to the i-Account accounting system and a payment gateway service such as iPay88 or RazerPay. The integration of i-Account and iPay88 (or RazerPay) with i-Neighbour provides residents with the option to view and pay their monthly bills online using the i-Neighbour app. After residents successfully pay using the payment gateway, details are synced to the accounting system, and official receipts will be issued automatically by i-Account. 


These residents who pay directly using the i-Neighbour app can instantly view and download their Official Receipt from the app. Besides that, management can also review these receipts to keep track of online payment transactions. Admin can view the receipt either in i-Neighbour or i-Account and from the iPay88 merchant portal (option differs if using another payment gateway).


The steps for management to view online payment receipts in i-Neighbour and i-Account are as below:


View Online Payment i-Neighbour
1. Go to the e-Billing menu and select Invoices.


2. Click on the Payment Received blue icon at the top right of the page to view the payment listing. 


3. At the Payment Received page, Admin can filter the Payment Type for each receipt. Select “Online” to view receipts from iPay88 or RazerPay transactions. 


4. For Online Payment checking and reconciliation purposes, Admin can refer to the Transaction ID which will match with the Transaction ID provided in the iPay88 or RazerPay merchant portal.


5. To view the receipt (pdf), click on the Receipt No. column.


View Online Payment in i-Account
Inside i-Account, Admin has two options to view the online payment receipt. 


i) Report of Customer Payment 
1. Go to Sales > Inquiries > Report of Customer Payment to view online payment receipt.



2. Select ‘Customer Payment’ at the 'Payment Type' dropdown. 


3. At the 'Payment Mode' menu, select ‘Online Payment’.


4. Enter the appropriate date range and click on the search icon to retrieve the data. 


5. All the online payment receipts will be listed here and admin can click on the blue hyperlink Receipt No to view the payment details.



6. Admin also has the option to export the data into Excel file by clicking the “Export” icon at the top right.



ii) Bank Statement
Alternatively, Admin can view online payment receipts at the Bank Statement page.
1. Go to Banking and General Ledger > Inquiries > Bank Account Inquiry to generate the Bank Statement.

2. Select the preset online payment bank account from the list of banks.


3. The Payment Mode needs to be set as ‘Online Payment’.


4. Enter the appropriate date range for the receipt date and click show to pull out the data. 


5. In this Bank Statement page, Admin can directly view the 'Transaction ID' and the information shall be tally with the iPay88 or RazerPay merchant portal records. 

6. Admin also can click on the Printer icon if they want to print the receipt. This data can be exported into Excel format by clicking on the “Export” icon at the top right of the page. 



Note: Online payment receipts are auto-generated immediately upon successful payment and directly uploaded to i-Neighbour. There will be no system email sent to the owner attached with the official receipt, as the document can be downloaded from the app. However, as with all other receipts, Admins can also send an email of the receipt by clicking on the email icon at the Customer Transaction Inquiry page.


Sample of Online Payment Receipt

​


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.



    • Related Articles

    • i-Account - How Owners Can View Receipts in the App

      Introduction Currently, some i-Neighbour communities are subscribed to the i-Account accounting system. With this setup, residents in these communities can directly view or download their payment receipts when they login to the i-Neighbour app > ...

    • i-Account & i-Neighbour Integration Guide

      Introduction i-Neighbour and i-Account are two separate applications, but the integration between these two systems enables certain debtor information such as billing and payment to be synchronised. After you generate residents' invoices, receipts ...

    • How to View E-Billing Receipts

      This guide aims to inform users how to view E-Billing receipts. 1. Tap on E-Billing 2. Tap on payment history. 3. Select past payment. 4. Tap on receipt number to download the receipt.

    • Fiuu (Formerly Razerpay) Payment Gateway FAQ

      Fiuu (Formerly Razerpay) Payment Gateway FAQ Frequently Asked Question (FAQ) for the Fiuu payment gateway or online bill payment feature in i-Neighbour's E-Billing module. No Question Response 1. How will the payment gateway notify us when residents ...

    • How to Make Payment via i-Neighbour Web

      This article will be guiding you on making payment through the i-Neighbour Web. 1. Go to My Account > E-Billing > Invoice & Payment 2. To view the invoice, click on the icon in the red box. 3. Owners can view details just by clicking on the PDF logo ...