How to View and Update A Defect Report on the Web

How to View and Update A Defect Report on the Web

This article is a guide for an Admin to manage the Defect Report module.
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How to View and Update A Defect Report on the Web:
Step 1: Go to Defect Report, and you can view all lodged defect tickets. The number of days the tickets submitted determines the category of the defect tickets; 1 - 10 days, 11 - 20 day and more. Find the particular defect ticket and click on “View” to view the defect details.



Step 2: Click on the Checked button next to each of the defect item to update the ticket status to “In-Progress” and click on “Repairs Completed,” if the issue resolved.


Step 3: Continue by proposing a few Joint Inspection dates to the unit owner, and the unit owner needs to confirm on either one of the proposed dates or reschedule a new inspection date.



Step 4: Once the Unit Owner confirmed the schedule, the Admin can proceed for an inspection with the owner.



Note: If the Unit Owner did not choose a schedule or absent for 3 times, CRM could close the ticket by themselves.

Step 5: Once the inspection completes, the unit owner can close the ticket.

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Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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