How to Turn ON Defaulter Restriction

How to Turn ON Defaulter Restriction

Enable Defaulter Restriction

1. Under E-Billing, click on Defaulter Listing.

 

2. Click Settings icon.
 

3. Click Edit.
 

4. Enable Defaulter Restrictions then click Save.
 

Setting Defaulter Restriction Conditions

1. Under E-Billing, click on Setting.



2. Click Edit.
 

3. Scroll down to Defaulter Settings and ensure it is Enabled. Set the conditions based on your management SOP, then scroll back to the top and click Save.


 

Guide on Conditions

1. You can set to meet “All” condition or “Any”. 

Mark unit as Defaulter if __  of the selected conditions are met: 
 

Settings

Description

Exceeds overdue amount: 

____ MYR

 

       i.          This condition is based on the total sum of Overdue Amount of invoices.

     ii.          Set the total amount of all overdue invoices above which the system will mark the resident as a defaulter.

Example

Exceeds Overdue Amount: RM 100.00

Defaulter = Overdue Amount more than RM 100.00 e.g. RM 101

   iii.          Overdue Amount:

·       The amount is counted based on overdue invoices only.

·       An unpaid invoice is considered Overdue the day after the Due Date (i.e. Overdue 1 day).  

Example

Exceeds Overdue Amount: RM 100.00

Unpaid Invoices

Amount

Today’s Date

Overdue

Amt.

Defaulter

Invoice 1

(Due Jan 14)

100.00

Jan 14

0.00

No

Jan 15

100.00

No

Invoice 2

(Due Feb 14)

100.00

Feb 14

100.00

No

Feb 15

200.00

Yes

Exceeds overdue days: 

____ day(s)

 

       i.          This condition is based on the Overdue Days of invoices.

     ii.          Set the minimum no. of overdue days to mark the resident as a defaulter.

   iii.          Overdue Days:

·       Due Date is the last day by which the payment for the invoice must be made.

·       An unpaid invoice is considered Overdue the day after the Due Date (i.e. Overdue 1 day).

·       Example: Due date is Jan 14

 Overdue days setting

System mark as defaulter on

1

Jan 15

5

Jan 19

(Jan 14 + 5 days)

   iv.          This defaulter condition is met when at least one (1) invoice meets the criteria. 


2. Difference between “All” condition or “Any”. 

Settings

Description

ANY | Enable Both Conditions

 

 

       i.          System assess the conditions separately (based on different invoice criteria):

Condition

Invoice Criteria

(Step 1)

Defaulter Condition

(Step 2)

Exceeds Overdue Amount

The invoice is overdue by at least 1 (one) day.

The total amount of invoices in Step 1 exceeds the preset value.

Overdue Days

The invoice has reached the preset overdue period.

At least one (1) invoice meets the criteria in Step 1.

 

     ii.          The system will mark the resident as a defaulter if either condition is met.

   iii.          Example (ANY):

Exceeds Overdue Amount: RM 100.00

Overdue Days: 3 days

 

Unpaid Invoice

Amount

Today’s Date

Overdue Amt.

Overdue Days

Fulfil Cond. 1

Fulfil Cond. 2

Defaulter

Invoice 1

(Due Jan 14)

100.00

Jan 14

0.00

0

No

No

No

Jan 15

100.00

1

No

No

No

Jan 16

100.00

2

No

No

No

Jan 17

100.00

3

No

Yes

Yes

ALL | Enable Both Conditions

 

       i.          The system assesses both conditions together:

Condition

Invoice Criteria

(Step 1)

Defaulter Condition

(Step 2)

Overdue Amount

The invoice has reached the preset overdue period.

The total amount of invoices in Step 1 exceeds the preset value.

Overdue Days

The invoice has reached the preset overdue period.

At least one (1) invoice meets the criteria in Step 1.

 

     ii.          The system will mark the resident as a defaulter if both conditions are met.

   iii.          Example (ALL):

Exceeds Overdue Amount: RM 100.00

Overdue Days: 3 days

 

Unpaid Invoice

Amount

Today’s Date

Overdue Days

Overdue Amt. (Overdue 3 days)

Defaulter

Invoice 1

Invoice 2

Invoice 1

(Due Jan 14)

100.00

Jan 14

0

-

0.00

No

Jan 15

1

-

0.00

No

Jan 16

2

-

0.00

No

Jan 17

3

-

100.00

No

Invoice 2

(Due Feb 14)

100.00

Feb 14

31

0

100.00

No

Feb 15

32

1

100.00

No

Feb 16

33

2

100.00

No

Feb 17

34

3

200.00

Yes

 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.  


    • Related Articles

    • How to Create Announcements

      1. Under Community, click on E-info then Announcements. 2. Click on the + icon. 3. Select the recipients and upload an optional cover photo, click Create when done: i) Select Recipients ii) Select viewers: a) Unit Owner & Residents (Family ...
    • Activate Offline Mode

      This article teaches users how to turn on offline mode in an event that there are internet connection issues. ​Steps 1. When a resident launches an i-Neighbour mobile app, the system will check for an Internet connection status and it will alert the ...
    • i-Neighbour Module Setting Guide

      Admins can turn off the more underused and complicated modules to prevent newly signed up neighbourhoods from being overwhelmed by the various features available in i-Neighbour, Admins can also take advantage of this feature by enabling the modules ...
    • How To Enable GPS and Notification Features (For iOS and Android)

      This article aims to teach users how to enable GPS and notification features for both iOS and Android. If you are intend to use the panic button in the future, these are the steps to enable the notification and GPS feature for i-Neighbour on your ...
    • How to Lodge a Feedback Report for Common Area to the Building Management Team

      This article teaches users how to submit feedback reports for issues encountered in the common area. Step 1: Launch the i-Neighbour App > select “Feedback” Step 2: To lodge a new Feedback/Inquiry, tap on the ‘+’ icon Step 3: Add feedback report 3.1 - ...