How to Fix Doesn't Meet Criteria Error During Overtime Request

How to Fix Doesn't Meet Criteria Error During Overtime Request

Based on the normal practice of most companies, overtime approvals can be made before or after the overtime shift itself. Traditionally, overtime approvals are requested manually by submitting printed application forms to managers and waiting for their approval. 

TimeTec improves the overtime approval process by permitting an admin to set up ‘Overtime Approval Rules’ and send notifications automatically as Overtime Request Status to employees who requested overtime. This feature speeds up the overtime approval process and everything is done accurately based on the set rules.

However, we’ve noticed that several users need help when applying for overtime as they face criteria errors during application. 

Users will encounter this error if a single criterion in the overtime settings does not meet up. In this article, we will learn how to solve this issue and help users to successfully apply for overtime again. 

You may go to the Web portal of TimeTec Attendance (, to change the Overtime settings by logging in as an Admin.

Go to User > Manage Approval Rules > Click on the filter page to search for the user’s overtime rules settings. 

OR you can just click ‘Edit’ on the overtime rules that you wish to update. 

On the Edit Approval Rules window > Go to ‘Step 2 - Set the Criteria’, to change the criteria settings. 

The criteria consist of type settings for schedules and days, so you need to check for each layer carefully and identify the cause for getting criteria errors. Make sure all options have been ticked under ‘Schedule Type’ and ‘Day Type’. Then you may check for the ‘Schedule No.’ listing as this is usually the main cause of the criteria error during applying for Overtime.

Click the drop-down and you may notice that some of the ‘Schedule No.’ are not ticked. This is probably due to new schedules created and not being set under the overtime approval settings. So, just tick on the selected Schedules and click Next.

Click ‘Next’ until the end of the settings page and you will find the submit button. Click ‘Submit’ to save the changes made.

After changes have been saved, ask the user to try applying for OT using the TimeTec HR App once again. They will notice that the criteria error message will not pop up anymore. 

Click ‘Yes’ to submit the overtime application request. 

Once the overtime request has been successfully submitted, users may check the application and approver’s details under the Overtime Request. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.

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