How To Enable Share Neighbourhood Guard House Account

How To Enable Share Neighbourhood Guard House Account

Link multiple neighbourhoods together who are sharing the same guard house using just one Master Account. This makes it easier for security guards to manage all the visitors from these different neighbourhoods. 

Process

In this article, we will use 2 different residential neighbourhood (A and B) controlled by a single guard house as an example. Each neighbourhood will have its own independent i-Neighbour account for management/record even though they do share the same guard account.

In total, we need to create 3 different accounts as laid out below :-

Create a new i-Neighbour account - consider this as the master account
Neighbourhood A - consider this as shared/linked to the master account
Neighbourhood B - consider this as shared/linked to the master account

Step 1 - Sign up 1 new i-Neighbour account, and setup security account as a master account.

1.1 - To sign up an account, the admin can click at the link here: https://www.i-neighbour.com/signup/

1.2 - Set the Neighbourhood name based on the sharing neighbourhood name (Maximum 60 character). For example, “Cloud Residence & VF3i Residence”

1.3 - Upon successful activation, the Admin needs to create a security account as a “Master account”

Neighbourhood > Security > Click to add security account > Select share neighbourhood guard house account > Click Next > Select master guard house account > Key in the first residential name, email and password > Click create > The system will show the pairing code and click OK











Step 2 - Login to Neighbourhood A, followed by B to complete the link with the Master Account.

Neighbourhood > Security > Click to add security account > Select share neighbourhood guard house account > Click Next > Select to link to the master Account > Insert the pairing code (Refer to pairing code from the master account) > Click Next > Key in the i-Vizit master account password > Click “Link” > Done






Step 3 - Login to i-Vizit by using the master account details. Under the resident information, you should see Neighbourhood A and Neighbourhood B.

Note: At the guard house, you must login to the “Master account” only.



Additional item:
Administrators for each i-Neighbour account must set up the visitor settings within their respective accounts as the purpose of visit and intercom. Visitor pass will be provided by the security guard to the visitor depending on which neighbourhood the security guard has selected during the registration process.

Visitor setting : Neighbourhood > Setting > Visitor setting.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible. 

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