How to Enable Pop-Ups for i-Account site

How to Enable Pop-Ups for i-Account site

Introduction
For new i-Account users, you may encounter an instance of Google Chrome blocking pop-ups from automatically showing up on your screen when you try to print an invoice, receipt or payment voucher from the system. The address bar will be marked Pop-up blocked when a pop-up is blocked. 
In order to view or print the document successfully, you will have to allow pop-ups. The steps on how to allow pop-ups are shown below: 


How to Enable Pop-Ups in Google Chrome
1. Open your Chrome browser. At the top right, click on the More icon (3 vertical dots) to enable the Pop-Ups. 


2. Click on ‘Settings’.


3. Click on ‘Privacy and security’.


4. After that, click on ‘Site Settings’. 


5. Then click on ‘Pop-Ups and redirects’. 


6. Go to ‘Customized behaviours’> ‘Allowed to send pop-ups and use redirects’. Click on the ‘Add’ icon to allow pop-ups for the i-Account site. 


7. Then, add this website: https://iaccount.i-neighbour.com to enable pop-ups for the i-Account site. And click ‘Add’ to save. Next, try to print or download the document from i-Account again.


How to Enable Pop-Ups in Mozilla Firefox
1. Open Firefox. At the top right, click on the menu icon (3 bars) to enable the Pop-Ups. Click on ‘Settings’.


2. Click on ‘Privacy & Security’.



3. Scroll down to the Permissions category, search for the ‘Block pop-up window’ permission and click on ‘Exceptions’.


4. Enter the address https://iaccount.i-neighbour.com and click on ‘Allow’.


5. Check that the address is successfully added to the allowed website list below. Click ‘Save Changes’. After this, you can try to print or download the document from i-Account again.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.



    • Related Articles

    • i-Account User Guide Pages

      Billing, Account Statement & Notice Generate Quarterly Billing (SCI Statement) Automatically with Auto Recurring SCI Feature Link How to Charge Late Payment Interest (LPI) Link How to Issue Direct Invoice Link How to Upload Water (or Electricity) ...

    • How to Enable Bill Sharing for Unit Owners (Share with Tenant & Family Member)

      How to Enable Bill Sharing for Unit Owners (Share with Tenant & Family Member) In i-Neighbour App, E-Billing feature allows unit owners to choose whether they want to share their invoices with tenants and family members. Unit owners can also choose ...

    • E-Invoice - Enable Allow Owner to Submit E-Invoice Details via App

      Introduction i-Neighbour has a feature that support user request for e-Invoice via the i-Neighbour app. There is an optional setting that needs to be enabled at E-Billing Settings. Setup in i-Neighbour E-Billing Setting - Enable 'Allow Owner to ...

    • How to Clear Cache and Cookies on i-Neighbour and i-Account

      Introduction Sometimes there may be an error when you try to login to i-Neighbour or i-Account. If you encounter this, clearing the cache and cookies from your web browser is an important first step for troubleshooting. The 'cache' is a tool used by ...

    • How to Generate Account Statement in i-Account and Upload it to i-Neighbour

      Introduction A Statement of Account (SOA) is a great way to provide owners with a recap of the charges billed to them and the payments already made. Furthermore, SOA can also be used as a tool for payment reminder as it informs the owners of their ...