How To Customize Visitor Form Details via Web

The management can customize the information required from their visitors and therefore, we have prepared a short guide on this topic.

Steps required:
1. Under Community > Settings, click on Visitor Setting.

2. Select ‘Visitor Details’ and click on the ‘Edit’ icon on the right side of the screen. The visitor details highlighted in green in the second picture below are already set as default in the i-Neighbour web for visitor registration and cannot be removed.

 

3. Upon clicking the Edit button, there are another three visitor details displayed in the red box below that are already added in the web by i-Neighbour. These visitor details are optional and they are irremovable.

To enable the visitor details, click on the desired details Tick(Required), Circle(Optional) or Cross(Disable) buttons. The selected visitor detail(s) will be displayed in the walk-in registration form. If you need other information on the visitors, click the Add Custom Field button on right the screen and write the field that you want to add. Then, click on the Tick icon. To confirm, click on Save.

4. An alert message will be prompted. The added visitor details will be reflected in the walk-in registration form once the guard has synchronized it with the latest updates. Click Yes to proceed. The guards must sync/update their i-Vizit tablet(https://support.timeteccloud.com/portal/en/kb/articles/how-to-update-i-vizit-tablet) to get new detail information of the visitors .

 

5. The added new visitor details are successful.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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