How To Customize Visitor Details via Web

The management can customize the information required from their visitors and therefore, we have prepared a short guide on this topic.

Steps required:
1. Login to i-Neighbour admin web portal. Select Neighbourhood > Settings > Visitor Settings.

2. Select ‘Visitor Details’ and click on the ‘Edit’ icon on the right screen. The three (3) visitor details (ID/Driving License, Name and ID No.) displayed in the picture below are already set as default in the i-Neighbour web for visitor registration and cannot be removed.

3. Upon clicking the Edit button, there are another three visitor details displayed in the red box below that are already added in the web by i-Neighbour. These visitor details are optional and they are irremovable.

To enable the visitor details, click on the desired details and it will turn into blue. The selected visitor detail(s) will be displayed in the walk-in registration form. If you need other information on the visitors, click the +ADD button on right the screen and write the field that you want to add. Then, click on the check icon. To confirm, click on Save.

4. An alert message will be prompted. The added visitor details will be reflected in the walk-in registration form once the guard has synchronized it with the latest updates. Click Yes to proceed. The guards must synchronize their i-Visit to get new detail information of the visitors.

 

5. The added new visitor details are successful.

6. From the i-Vizit view, the newly added details (Mobile No. and Remark) are already displayed in the app for visitors record.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

• Related Articles

• How to Make Payment via i-Neighbour Web

  This article will be guiding you on making payment through the i-Neighbour Web. 1. Go to My Account > E-Billing > Invoice & Payment 2. To view the invoice, click on the icon in the red box. 3. Owners can view details just by clicking on the PDF logo ...

• How To Create Visitor Passes

  This article will show you how to create the visitor pass in the i-Neighbour Cloud-based software (By Admin). Benefits 1) The visitor pass created from i-Neighbour cloud-based software comes with a QR Code. With the QR Code, the check-in/out process ...

• “NOT MY VISITOR” - Report Wrongly Check-In Visitor in i-Neighbour

  This article teaches users how to report wrongly checked-in visitors. Process Once a visitor is successfully registered at the guardhouse tablet, the Unit owner will receive a notification informing him that the visitor has checked-in. STEP 1 Tap on ...

• i-Neighbour / i-Vizit - Blacklist Visitor

  Blacklisting visitors can ensure that the same person will not be permitted into the premises when he or she re-attempts to re-enter your neighbourhood. However, please do ensure a reasonable excuse is submitted for this action. This is to prevent ...

• How To Turn On Resident Approval Rules For Management Via i-Neighbor Web

  This article explains the procedures for the management to approve the owner invitation to his family members or tenants as residents in a neighbourhood via i-Neighbour Web Application. These procedures prevent the resident from inviting an unwanted ...