How to Allocate or Change Allocation for Customer Payment & Credit Note
1. If you have not completed the allocation previously or need to change allocation for a fully allocated customer payment receipt, customer credit note or credit debtor journal entry, go to Sales > Inquiries > Allocate Customer Payments or Credit Notes page.
2. Select the owner/debtor at the Customer dropdown. The listing below displays all open credit documents (including Customer Payment, Customer Credit Note, credit debtor Journal Entry). Refer to the Left to Allocate column for the remaining balance that can be allocated to invoices or set as Advance Payment.
Click on the Allocate icon (double arrows) on the rightmost column to proceed with allocation.
3. By default, the listing displays only transactions that are non-fully allocated (Left to Allocate more than 0.00). In order to re-allocate or view fully allocated document, click on the "Show Settled items" checkbox. Next, click on the Allocate (double arrows) icon.
4. At the Allocate page, scroll down to the Allocated amounts in RM: section to allocate or knock-off against outstanding invoices.
5. To change the allocation, you can remove This Allocation (knock-off) value for the existing invoice and allocate to another invoice.
6. Finally, click on the Process button to save the latest allocation. If the Customer Payment is allocated to invoices, the new allocation details will also be uploaded to i-Neighbour.
Additional User Guide:
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
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