How To Add/Change Refund Policy in i-Neighbour WEB (Especially for iPay88 users)

How To Add/Change Refund Policy in i-Neighbour WEB (Especially for iPay88 users)

For i-Neighbour account that has already integrated with iPay88, a refund policy must be given. The person in charge (Support team) will then be able to assist the i-Neighbour admin to add and enable this refund policy during the first time setup.

Meanwhile, as per agreement with iPay88, it is “COMPULSORY” to enable this refund policy in the i-Neighbour WEB and Mobile Apps at all times. This is to ensure that the policy is applied for the benefits of all parties. However, the admin can still edit this policy if any new changes were to apply.

To Enable and Set Refund policy

Step 1 - Click E-Billing > Setting > General


Step 2 - Click Edit to Enable and add policy


Step 3 - For first time setup, need to enable “Enable display refund policy”
(Please make sure to enable this all the times)


Step 4 - Insert refund policy > Click save
(The policy must not exceed 500 words)

For example: 
"THERE IS NO REFUND POLICY IN PLACE FOR PAYMENTS MADE TO JMB CEMBUN RESIDENCE ACCOUNT"


This is a sample view of a residence viewing the refund policy through the i-Neighbour Web



This is a sample view of a residence viewing the refund policy through the i-Neighbour Mobile Application


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible. 

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