Activate Offline Mode

Activate Offline Mode

This article teaches users how to turn on offline mode in an event that there are internet connection issues.

​Steps
1. When a resident launches an i-Neighbour mobile app, the system will check for an Internet connection status and it will alert the resident if the Internet connection is not available. 

2. Tap at Go Offline to activate the Offline mode. Once this is done, the resident will see the main display as the image below:

3. During the Offline mode, the resident can still use the Smart Access, Lift Access and Panic button features. To use the Lift Access, tap at the Lift Access button to select the floor.

When the Internet connection resumes, the mobile app will automatically resume to Online mode. Hence, the residents don’t have need to do anything because the app will constantly check for Internet connection.

Note: If any of the screenshots or steps in this manual are different from the current system, it is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com. We will update it as soon as possible.

    • Related Articles

    • Offline Mode

      The security guard can enable Offline mode in i-Vizit mobile app so Internet connection is not required for it to operate.  Steps 1. Security guard must first login to i-Vizit mobile app when Internet connection is still available. Go to Settings and ...

    • How to download and activate i-Neighbour account (Mobile application)

      This article aims to teach users how to activate their i-Neighbiour account with their mobile application. Process 1. Download i-Neighbour mobile application from Google Playstore or Apple App Store. 2. Check your mailbox for the i-Neighbour account ...

    • How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account

      This article teaches users how to invite your family members/tenants into i-Neighbour App and activate an account. Steps and Procedures 1. Launch the i-Neighbour App. Click on the links below to download your corresponding i-Neighbour App: a) ...

    • iPay88 Payment Gateway - Error Message "The transaction is rejected”

      iPay88 Payment Gateway - Error Message "The transaction is rejected” Users making payments through the i-Neighbour app (E-Billing) may encounter an issue when making payment on the iPay88 payment page. Sample Error Message Cause The error message ...

    • Refundable Deposit User Guide

      1.1 Introduction In the Banking & General Ledger module, the Refundable Deposit function allows you to record and track refundable deposits in the system. Using this function, you can view records of payments received, refunds made, and any ...