Activate Offline Mode

Activate Offline Mode

This article teaches users how to turn on offline mode in an event that there are internet connection issues.

​Steps
1. When a resident launches an i-Neighbour mobile app, the system will check for an Internet connection status and it will alert the resident if the Internet connection is not available. 

2. Tap at Go Offline to activate the Offline mode. Once this is done, the resident will see the main display as the image below:

3. During the Offline mode, the resident can still use the Smart Access, Lift Access and Panic button features. To use the Lift Access, tap at the Lift Access button to select the floor.

When the Internet connection resumes, the mobile app will automatically resume to Online mode. Hence, the residents don’t have need to do anything because the app will constantly check for Internet connection.

Note: If any of the screenshots or steps in this manual are different from the current system, it is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com. We will update it as soon as possible.

    • Related Articles

    • Offline Mode

      The security guard can enable Offline mode in i-Vizit mobile app so Internet connection is not required for it to operate.  Steps 1. Security guard must first login to i-Vizit mobile app when Internet connection is still available. Go to Settings and ...

    • How to download and activate i-Neighbour account (Mobile application)

      This article aims to teach users how to activate their i-Neighbiour account with their mobile application. Process 1. Download i-Neighbour mobile application from Google Playstore or Apple App Store 2. Check your mailbox for the i-Neighbour account ...

    • How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account

      This article teaches users how to invite your family members/tenants into i-Neighbour App and activate an account. Steps and Procedures 1. Launch the i-Neighbour App. Click on the links below to download your corresponding i-Neighbour App: a) ...

    • How to Add New Admins

      1. Under Community, click on Manage Admin. 2. Click +Add 3. Fill in the information and click Save to send out the Activation Link to the chosen email. NOTE: With "Add as Emergency Contact" turned ON, the system will send a notification to the admin ...

    • How to Add Unit Owner Individually in i-Neighbour

      An admin can carry out the steps easily when they need to add in only 1 or 2 units. However, when it involves more than 10 units, we do recommend importing by using the Excel file. This will speed up the process rather than to add in individually. ...