5 Common Errors in TCMS V3/ Ingress Software and How to Fix It

5 Common Errors in TCMS V3/ Ingress Software and How to Fix It


Occasionally, you might encounter into some errors when using TCMS V3 or Ingress software. Don’t
close the program just yet. Here we have compiled 5 common errors in the software and how to
solve it.

Problem 1 - Empty Attendance Sheet

You clicked on the Attendance Sheet and it’s empty! On rare instances, there can be situations
whereby the attendance sheet will appear empty even though it has already been generated for a
few times.

So what do you do? We recommend for you to update the software to the latest version to ensure
that all of the functions are up-to-date and bugs-free. Click on software menu icon to update your
software via Online software update or you can check for the latest version here
Problem 2 – Backdate Issue

This issue usually happens when you restore a database that is under a different time zone. The
reason for this is because the time in your current PC does not match with the time inside the
database. Additionally changing the timezone of your computer can result in the Backdate error as

To solve this error, please contact support@fingertec.com for a remote support session
arrangement. Install the Teamviewer software (FingerTec version) at:
support@fingertec.com to start the remote support session.  
Problem 3 - Database Server Connection Error

This issue occurs whenever TCMS V3/Ingress database is not placed under the correct file. For this,
you will need to repair and relocate the database in order for you to run TCMS V3 software.

To repair the database, please refer here:

Problem 4 - TCMS V3/Ingress Services Fail To Start

This problem happen because you do not have the privilege to run the software. Please make sure
that you are login as the Administrator in order for TCMS V3/Ingress services to run smoothly at the

Please note that if you have more than 1 user account within the same PC, you will need to ensure
that during the installation process, you are login under the Administrator account and be sure to run
the installer as an Administrator in order to complete the installation process. Otherwise, you will not
be able to use the software whenever you login into other standard user account in the PC.

Problem 5 - Missing dll File

Normally, certain antivirus software will detect the dll files as a threat and delete the dll files that
allow the software to operate under normal condition. To solve this, just follow the steps below:

1. Download and extract the libusb0.dll. file from this link:

2. Place libusb0.dll in \Windows\System32 (usually located at disk C) if you’re running 32-bit
Windows. On 64-bit Windows, please place the file in \Windows\SysWOW64.

3. Reboot your PC.

4. After rebooting, if you are still getting libusb0.dll error, please do the following:

Press ‘Start‘
Type ‘cmd‘ in search and press Enter.
Type regsvr32 libusb0.dll and press Enter

5. Reopen the TCMS V3 software.